LloydsPharmacy, located in a prime area of Perth, aims to provide a varied range of services, from filling prescriptions to offering over-the-counter medications. However, recent customer feedback indicates that while the pharmacy has its strengths, there are also areas that require significant improvement.
Accessibility and In-store Experience
The pharmacy features a wheelchair-accessible entrance, making it easier for all customers to access services. Customers have noted the presence of seating while waiting, which adds comfort during the sometimes lengthy wait times. Despite these positive aspects, many have voiced concerns regarding crowded conditions, especially during peak hours.
Service Options and Planning
One of the key offerings at LloydsPharmacy is in-store pick-up. However, delays in processing prescriptions have led to customer frustration. Many individuals report waiting up to 10-20 minutes for prescriptions even when they seem straightforward. The pharmacy's service options also include delivery, but issues with stock availability and delays often overshadow these conveniences.
Payment Methods: Simplified Transactions
LloydsPharmacy accepts credit cards and debit cards, along with NFC mobile payments, making transactions quick and efficient. Yet, the inconsistency in service has left some customers questioning the reliability of these payment methods when facing long wait times for their prescriptions.
A Community Approach: Safety and Inclusivity
LloydsPharmacy strives to be recognized as an LGBTQ+ friendly space, and many customers appreciate the efforts to create a transgender safe space. This commitment to inclusivity is essential, particularly in a healthcare setting where everyone should feel welcome and respected.
Challenges Faced by Customers
Despite its potential, customer experiences at LloydsPharmacy have been mixed. Many patrons express dissatisfaction with the crowd control and planning of staff schedules. Repeated reports highlight long waits for emergency prescriptions and stock shortages, leading to increased frustration. For example, one customer recounted needing to wait over two hours for an emergency prescription and receiving no updates on the situation.
Management and Customer Service Concerns
A notable theme in customer feedback is the perceived lack of professionalism among staff. Comments include unhelpful attitudes and a sense of disorganization, further contributing to the negative experience. Several customers have expressed disappointment in the pharmacy's overall management, indicating that the service could greatly benefit from reassessment and improvement.
Conclusion: A Need for Improvement
While LloydsPharmacy has the potential to be a valuable healthcare resource in Perth, customer feedback suggests considerable room for improvement. Addressing issues related to accessibility, staff management, and customer service could enhance the overall experience for patrons. Regular assessments and adjustments in strategies will be crucial for this pharmacy to meet the needs of its diverse clientele effectively.
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In my experience, the customer service at this pharmacy can be a bit hit or miss. Some of the staff are really helpful and go out of their way to assist you, while others seem to view helping customers as a bother. Additionally, I've found that there can be long wait times, even when there are only a few customers in the store.
Amelia Reyes (12/06/2025, 19:08):
Oh dear, what a dreadful situation. I'm finding it quite impossible to collect my prescription from this pharmacy. They seem to always close during lunchtime and when I attempt to pick it up around 5.30 in the evening, there's always an enormous queue stretching down the street. This timing is usually the only window available for full-time workers like myself to access our prescriptions, so it's consistently chaotic. I made an effort to collect my prescription on a Saturday morning, hoping for a successful visit, only to find upon arrival that they had unexpectedly closed for the day, with no explanation provided. Quite frustrating, I must say.
David Ward (02/06/2025, 18:32):
Lloyd's Pharmacy on Glover Street in Perth was an absolute lifesaver when I found myself in a bind without my son's medication. The staff there were incredibly helpful and went above and beyond to prepare his prescription on short notice. I'm truly grateful for their assistance. Thank you so much!
Layla Lee (01/06/2025, 09:55):
I popped into the pharmacy to pick up a prescription and let me tell you, the girl who helped me had some serious attitude, 10/10 service right there.
Tyler Bailey (29/05/2025, 01:53):
I must say, this pharmacy is a bit of a debacle. It seems as though every time I try to pick up my prescriptions, they're closed for one reason or another. It's quite frustrating, to be honest. And when they are open, the staff, mostly young girls, seem to be more interested in gossiping than attending to the patients waiting outside. And don't get me started on the constant coughing without masks, especially in these COVID times.
It's clear to me, as a business owner myself, that this pharmacy is poorly managed. They can't seem to get prescriptions ready on time, even after assuring me they would be. And then they have the audacity to backtrack and claim they never said such a thing! It's just dishonesty, plain and simple. And now they have the nerve to put up a sign about staff abuse, as if that's the real issue here.
Honestly, it's no wonder people get frustrated with this place. They really need to take a good look at themselves and make some serious changes. Other pharmacies in Perth don't operate like this. It's about time they sort out their management issues before more people with serious health concerns suffer due to their incompetence.
Shirley Cruz (22/05/2025, 01:25):
I would strongly advise against visiting this pharmacy. On multiple occasions, their staff failed to answer calls and upon arrival, they claimed the doctor had not sent the prescription, despite clear evidence on the doctor's computer indicating otherwise. This level of incompetence is unacceptable and reflects poorly on the overall service provided.
Keith Morales (21/05/2025, 09:41):
If I could give 0 stars, I would. The staff was unhelpful and rude, joking and laughing while I waited for a prescription that should have been ready days ago. They are unprofessional and never seem to have the medications needed. I recommend going to Brown's instead, as they provide a much superior service.
Gary Cruz (19/05/2025, 18:10):
The employees at the pharmacy always advise returning at day's end to pick up your prescription, and rarely is it a short wait. Oftentimes, they retrieve the prescription from the doctor's office and leave it in a stack without taking any action until you arrive to collect it, only to then tell you to come back the next day or later. It's poor customer service when they've had the prescription for 2 or 3 days, it's been sitting untouched, and they claim to be too busy to process it on the same day. They just returned it to me, suggesting I try elsewhere. Clearly, they weren't interested in taking on extra work or prescriptions, sending customers on a wild goose chase to find another pharmacy instead. This pharmacy has some of the longest waiting times and delays. I understand it's a busy place, but if you know it's that hectic, why not hire more staff to maintain service quality? This issue has persisted in this pharmacy for years without improvement. Every time I visit, it seems like there's more chatter than actual work being done, so perhaps they should consider replacing the staff rather than just adding more if they cannot afford it. I'm currently in the process of changing pharmacies, which is unfortunate as this one is conveniently located nearby. However, after being left without necessary medications when in urgent need, I have no choice but to find another pharmacy.
Judith Morales (18/05/2025, 22:43):
I recently submitted a prescription with 6 items at this Pharmacy. I received 5 of them on the spot, and only one had to be ordered in, which I promptly picked up the next day. The staff were pleasant and amicable, and there were comfortable seating available while waiting. Overall, it appears to be a efficiently managed pharmacy. The wait time for prescriptions typically ranges from 10 to 20 minutes.
Timothy Morris (16/05/2025, 12:02):
This pharmacy, oh dear, it's been a real headache. Always running out of stock, closing unexpectedly, and even getting my prescription wrong. Best to steer clear and find another pharmacy if you can.
Grace Anderson (14/05/2025, 12:44):
Incorrect medication provided. Yet another exasperating encounter with this pharmacy.
Russell Sullivan (13/05/2025, 19:12):
The staff were really helpful. It's a small but busy place, but the service was quick so I didn't have to wait long.
Ava Kelly (11/05/2025, 02:19):
I must say, this pharmacy keeps changing its opening hours without warning! I've been trying to collect my prescription for a week now, but every time I go at 9am or 6pm, the sign on the door says they're only open from 10am to 1pm and then from 2pm to 5pm. It's frustrating that they can't keep their Google listing updated. I always make sure to update my business hours promptly when needed, so I don't understand why they can't do the same.
James Peterson (11/05/2025, 01:29):
This pharmacy is absolutely dreadful! I had to wait a whopping 3 days for an urgent prescription. Unbelievable!
Gloria Martinez (09/05/2025, 15:20):
I must say, this pharmacy is absolutely dreadful!
Steven Hall (07/05/2025, 17:16):
I submitted my prescription to the pharmacy on Wednesday and attempted to collect it on Monday, only to find out it was still not ready. The excuse given was once again a shortage of staff. While I understand that delays can happen, waiting for five days seems excessive. It would have been appreciated if a staff member had reached out to me so I could have made alternative arrangements. This is not the first time this has occurred, and as a result, I will not be returning to this pharmacy.
Gerald Baker (06/05/2025, 23:33):
Hello there, I wanted to share my recent experience at the pharmacy. I checked online and it said they were open until 6pm, so I decided to go at 4pm. To my surprise, when I arrived, the pharmacy was already closed. It would be helpful if they could update their opening times for accuracy.
Evelyn Ward (06/05/2025, 06:33):
Not the worst pharmacy, but often lacks availability of medications.
Billy Adams (04/05/2025, 22:28):
Absolutely dreadful experience at this pharmacy! I walked in with a prescription only to be informed that I would need to wait for delivery, despite the fact that they had the medication readily available on their shelves.
Samantha Sanchez (03/05/2025, 01:42):
The staff at the pharmacy were absolutely brilliant in assisting me. I visited the store to purchase allergy cream and tablets. The advice they provided was top-notch and they were incredibly courteous throughout the entire interaction.
