Asda Kirkcaldy Superstore, located in the heart of Kirkcaldy, offers a diverse range of products and services for shoppers. From food to clothing, this store aims to be a one-stop-shop for all your needs. However, recent customer feedback suggests that improvements are necessary in various areas.
Service Options
The store has multiple service options, including in-store pick-up and delivery services. Customers have experienced issues with the delivery service, citing instances of late or missed deliveries. Some reported that items were missing upon arrival, leading to frustrations over the reliability of the service.
Store Accessibility
Accessibility is another important highlight for many customers. The store features a wheelchair-accessible entrance and a wheelchair-accessible car park, ensuring ease of access for all shoppers. However, some patrons noted that staff assistance could improve, especially for those needing extra help navigating the store.
Payment Methods
Asda Kirkcaldy Superstore accepts various payment methods, including debit cards, credit cards, and NFC mobile payments. While self-checkout options are available, customers have expressed dissatisfaction with insufficient staffing at these stations, resulting in long queues and frustrated shoppers.
Parking Facilities
Parking is another significant aspect of the shopping experience. The store boasts a free parking lot; however, during peak hours, finding a spot can become challenging. Users have remarked on the need for clearer directions regarding where to park, especially if using the wheelchair-accessible spaces.
Product Offerings and Highlights
The store is known for its great produce and variety of items, ranging from fresh fruits and vegetables to household goods. Nonetheless, several customers have raised concerns about stock levels, stating that shelves frequently appear untidy or understocked. Additionally, the clothing department offers an extensive selection, though some have noted inconsistencies in product availability.
Recycling and Sustainability
As part of their commitment to sustainability, Asda encourages recycling initiatives. Customers have pointed out that more visible recycling bins would enhance their experience, especially for those looking to dispose of glass bottles responsibly.
Customer Service Experiences
Unfortunately, customer service experiences at Asda Kirkcaldy have received mixed reviews. While some customers have praised individual staff members for their helpfulness, others have shared stories of rudeness and lack of attention from staff. Instances such as waiting for assistance at the customer service desk often led to dissatisfaction, with reports of unstaffed counters during busy times.
Conclusion: Planning Your Visit
Overall, Asda Kirkcaldy Superstore offers essential services and products for the local community. However, potential visitors should plan their trip accordingly, considering factors such as peak hours and accessibility. With focused improvements in customer service, product availability, and staff training, Asda Kirkcaldy could enhance the shopping experience for all customers.
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Overpriced, no manned checkouts, forced to check out your own shopping. Can't pay for petrol with cash anymore. Will never use an Asda store again unless there's no other option. Aldi and Lidl lead the way. Asda missed the memo, now having to bring in a turnaround expert to cut costs!!! We won't miss them.
Brian Lee (28/07/2025, 07:13):
Oh, my word! I cannot believe what I witnessed today at ASDA! A member of the staff actually blew his nose on the floor. The standards seem to be quite peculiar. Additionally, the employees seem rather clueless about their surroundings. Could this supermarket be a realm of distorted reflections, akin to the Kingdom of Crooked Mirrors? Furthermore, the cashiers stationed by the self-checkout machines appear disinterested and displeased with their work. They either chatter amongst themselves or avert their gazes. Their demeanor is most impolite. I shall make an effort to steer clear of shopping at ASDA in the future.
Angela Ramirez (28/07/2025, 05:06):
After purchasing 2 items from George at Customer Services, they don't have carrier bags at this area? Poor training and customer service skills.
Do employees make no efforts to help customers now in this environment, have encountered it a lot in this store.
Brenda Jones (25/07/2025, 08:29):
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Joseph Harris (24/07/2025, 14:32):
Asda - what a letdown, innit. I've splashed out a proper coin on me mum's rewards card in the past few weeks, right, and there's bugger all showing up.
If it did show up, it would display a spend on the 7th of December that included a wifi speaker. It was meant to be a bloody Christmas pressie but it don't work right. Took it back on Boxing Day but there was some memo from the big bosses saying no returns until the 27th.
Sadly, me mum lost the receipt for the gadget and on the 26th it got marked down by a tenner.
So they wouldn't bloody refund it or give a gift voucher on the 26th, and today it was even cheaper. Ended up payin' 25 quid for a duff speaker, got 15 quid voucher back, and no points for anythin' we bought.
And yeah, I've tried ringin' 'em about both problems, on both them numbers, messaged 'em on Messenger, and used the chatbot on the App. No response. Not a peep.
Shoddy Customer Service, ASDA. Proper shoddy.
David Sullivan (23/07/2025, 09:57):
This shop is absolutely dreadful! What was once a decent supermarket has now become a complete disaster! The aisles are chaotic, boxes scattered everywhere, items constantly out of stock, staff lacking proper training, trolleys old, dirty, and falling apart, no working scan and go devices in sight, outdated tills, and long-term employees leaving. It seems to be poorly managed now, and I fear it's on the decline! Asda in Glenrothes is a much better option, perhaps the management should pay attention to that!
Charlotte Parker (19/07/2025, 14:59):
I am so terribly ill and suffer from varying levels of pain. Shopping late at night makes it easier for me to navigate the store. However, since they brought in self-service, the staff have repeatedly embarrassed me by refusing to help me FIVE TIMES. They assured me it wouldn't happen again after the first time. They advertise as being open 24 hours, yet the staff won't assist you at a regular checkout no matter the circumstances. The last time, a staff member was incredibly rude and clearly unhappy to serve me. Glenrothes Asda is much better. They may be 24 hours, but their services are limited. You definitely don't receive the same level of service as you would from 8am to 8pm. Discrimination is prevalent and hurtful, embarrassing, and a disgrace to basic human decency.
Donald Taylor (16/07/2025, 15:16):
I visited your Mitchellson store at 0700hrs this morning to return an item, and your three staff members at the customer service desk refused to accept it, stating that customer service doesn't open until 0800hrs!! Where on this page are the opening times listed for each department and concession? Yet another moment wasted!!
Kathryn Gutierrez (16/07/2025, 02:26):
Tired of receiving attitude for requesting bags. If Sunday morning is too early for you, perhaps this job isn't the right fit for you.
Megan Edwards (15/07/2025, 21:55):
Excuse me, but I was quite puzzled this morning when I arrived at the supermarket and discovered a scarcity of small shopping carts. Despite the store not being particularly crowded, there were very few carts to be found in the front parking lot. I found myself having to search around just to locate one. Quite peculiar, isn't it?"
Julie Hughes (15/07/2025, 03:53):
There is always a wide variety of brands to choose from in the Supermarket. Personally, I enjoy trying out different ready meals. Every night around 8pm, items that are nearing their display until date are significantly reduced to just 5p or 10p each. Some nights, you can find amazing deals on items with plenty of shelf life but may have minor imperfections like rips or dents on the packaging or cans. It's a great way to save money and discover new products!
Michelle Gutierrez (14/07/2025, 20:40):
I had a bit of a mishap at the self-checkout in the supermarket. The machine wouldn't accept my £50 note, and there wasn't any sign indicating that large bills weren't allowed. I had to trek over to the customer service area at the front of the store, where a lady was engrossed in a lengthy phone call. The queue wasn't moving, and customers were getting a bit restless. Luckily, a kind soul offered to exchange some money with me so I could get back to the self-checkout.
The staff manning the self-checkout machines mentioned they were too swamped to assist with getting change or calling for help. It seemed like there just weren't enough staff on hand. And the ones who were around didn't seem all that willing to lend a hand. It's a shame, really. But a big thank you to that fellow customer who came to my rescue.
Logan Kim (14/07/2025, 05:16):
This Asda store is probably one of the worst that I visit frequently. Sadly, there aren't many large supermarkets this side of Kirkcaldy.
I reckon there must be only about 20 baskets for the entire shop because I often can't find any at the door. I end up having to squeeze past other customers and reach under the tills to grab one.
The trolleys are a mess. Every time I try to get one, they either have stiff wheels that won't turn or wheels with flat spots that keep banging and shaking my daughter in the child seat.
On several occasions, there were only 2 staff members working on all 3 self-service areas (basket, trolley, and scan as you go). The last straw was when I and three other customers stood there waiting for someone to bring bags, unable to continue scanning while queues kept growing. It's frustrating when people forget their bags, and even though there are bags on manned checkouts, they should also be available on self-service checkouts. Not every Asda store does this – for example, the one in Dumbarton leaves bags on their self-service checkouts. It's annoying that Asda doesn't have a consistent policy on this, and it just ends up irritating customers.
Anna Clark (11/07/2025, 23:18):
The situation is becoming quite a farce, as the store does not open at 6am as advertised. It seems to open whenever someone remembers to unlock the doors. The policy of having to wait for a staff member to scan your bag is causing long queues and very frustrated customers. There is stock on the floor, posing a health and safety risk, and it appears that nobody is taking care of it.
Christian Sanchez (08/07/2025, 14:39):
I must say, incredibly disappointed with the lackluster customer service at this establishment. Waited a good 15 minutes just to be served, mind you during peak hours with only 6 staff members available. And as if that wasn't enough frustration, I then had to twiddle my thumbs for an extra 10 minutes while they struggled to scan an item lacking a barcode. The patrons behind me were audibly miffed by this unfortunate delay.
Furthermore, when inquiring about the location of a specific item, the employee in question swiftly brushed us off and scurried away. Quite disheartening, I must admit.
Jerry Hughes (04/07/2025, 13:11):
My missus and I were out doing the weekly shop on Sunday the 18th. I've recently started using a mobility scooter, so I parked up and waited in the car while the wife did her thing. I was proper gobsmacked at how many disabled parking spaces were taken up by McDonald's delivery drivers. It's a right shame, it is, that there aren't enough spots left for us who really need 'em.
Ashley Foster (03/07/2025, 23:46):
The layout 'as changed so I couldn't find anything. Pricey, not a friendly staff member I spoke with in customer service. The click and collect was alright though, and their online shopping sales saved me money in this climate.
Roger Gutierrez (01/07/2025, 04:03):
I must say, I was quite disappointed with the service I received at the supermarket. I kindly asked a staff member if they could provide me with some change for the passport photo machine, as it indicated it did not give change and I risked losing £2. However, she rudely responded, "NO!! WE DONT GIVE CHANGE HERE!!!" It's quite perplexing to encounter individuals in customer service roles who react aggressively to simple requests for assistance. It seems that having a sour expression is a prerequisite for such positions!
Mark Ross (30/06/2025, 20:13):
Generally speaking, it's an alright supermarket. It gets incredibly busy, so finding nearby parking can be a bit of a challenge. Sometimes there's a shortage of carts at the entrance. The self-checkout options are quite convenient, but I've noticed multiple times that when I use Scan & Go, the scanned prices don't always match the shelf prices. I've seen other reviews mentioning this issue as well. It's not too concerning when it's just a few pennies off, but there have been instances where prices were £2 or more incorrect. With the current cost of living crisis, people need to be extra careful with their spending, and it's disappointing that the store isn't ensuring price accuracy. This has occurred so frequently that it almost feels like a bit of a scam, even if it's unintentional.
Another complaint I have about this store is that often there are large trolleys of merchandise and cardboard boxes scattered throughout the aisles. Gone are the days of overnight shelf restocking, but this can greatly diminish the shopping experience when trying to navigate through the aisles. I've provided this feedback numerous times in surveys Asda has sent me after my visits, but it seems like either the feedback isn't reaching the store or they simply don't care.
Despite these issues, it's a very practical store with generally competitive prices (as long as you double-check them!) and a wide selection of products.
Bradley Phillips (28/06/2025, 14:06):
I'm not quite sure what's going on with ASDA lately. They stock a wide range of products, but when you try to get in touch with management to voice a complaint, they seem to be nowhere in sight. Instead, they'll send a team leader. It's also a challenge to actually make your purchase sometimes. Management often blames the lack of power for several tills not working. The question that comes to mind is why haven't they been fixed 🤔. And why do they seem to disappear when the store gets busy 🤔? When you do manage to speak to the GSM (General Store Manager), all they can offer is, "I'll look into it" repeatedly. But how can they truly investigate when they're not jotting down information or asking the right questions? The regional manager really ought to pay a visit to this store and figure out why they're losing customers. I've even witnessed people abandoning their full shopping carts and leaving the store simply because there aren't enough tills open.
