Well Pharmacy - Edinburgh - pharmacy in edinburgh

Well Pharmacy - Edinburgh

Published on: 14/04/2025 - Hits: 554 - Share
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Exploring Well Pharmacy in Edinburgh: Accessibility and Service Options

Well Pharmacy, located in Edinburgh, represents a vital resource for community healthcare. However, it has garnered mixed reviews regarding its services, customer experience, and accessibility. This article delves into what customers have to say about their experiences and highlights the essential services available at this pharmacy.

Accessibility Features

One of the significant advantages of Well Pharmacy is its wheelchair-accessible entrance. The pharmacy also offers a wheelchair-accessible car park, ensuring that individuals with mobility challenges can access their medications without difficulty. These features underline the importance of inclusivity within healthcare settings.

Payment Options at Well Pharmacy

Well Pharmacy accommodates various payment methods, including credit cards and debit cards. Additionally, the pharmacy supports NFC mobile payments, making transactions swift and convenient for customers looking to pick up their prescriptions.

Service Options Available

Customers can enjoy multiple service options at Well Pharmacy, such as in-store shopping and in-store pick-up. These options provide flexibility, allowing patients to choose how they want to receive their medications. Moreover, the pharmacy also offers delivery services for those unable to visit in person.

Customer Experiences

While some customers have praised the pharmacy for its friendly and helpful staff, others have voiced dissatisfaction with the service. Many reviews highlight the busy atmosphere, leading to long wait times. One customer noted, "Despite being busy, the pharmacist was able to provide me a letter stating I was vaccinated." However, numerous complaints reflect issues such as prescriptions not being ready or inadequate customer service.

Inclusivity at Well Pharmacy

Well Pharmacy aims to create an LGBTQ+ friendly environment, focusing on respectful and considerate service for all customers. Many patrons appreciate when staff members take the time to listen and address their concerns.

Challenges Faced by Customers

Numerous reviews indicate frustration with the pharmacy’s operations. Customers have reported difficulties in reaching the pharmacy by phone, with some stating, "I can't get through on the phone to order my repeat prescription." Others have expressed disappointment over the availability of medications and the attitude exhibited by some staff. One individual shared their experience of receiving a rude response when attempting to inquire about their prescription.

Conclusion

Well Pharmacy in Edinburgh offers essential healthcare services alongside features aimed at enhancing accessibility. While many customers commend the pharmacy for its helpful staff and inclusive environment, there remain significant areas for improvement in customer service and operational efficiency. Addressing these concerns could enhance the overall experience for all patrons navigating their health needs.

Our premises are located at

12a Lochend Rd S, EH7 6BP Edinburgh, - United Kingdom (GB)

The phone of the mentioned Pharmacy is +441314674509

And if you want to send a WhatsApp, you can do so at +441314674509

map of Well Pharmacy Pharmacy, Beauty supply store in Edinburgh

We are open during the following hours:

Day	Hours
Monday	9 AM–5:30 PM
Tuesday	9 AM–5:30 PM
Wednesday	9 AM–5:30 PM
Thursday	9 AM–5:30 PM
Friday	9 AM–5:30 PM
Saturday	9 AM–1 PM
Sunday (Today) ✸	Closed

The website is Well Pharmacy

If you require to adjust any data that you feel is not precise concerning this web, please deliver a message and we will adjust it quickly. With anticipation thanks.

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Showing from 1 to 20 of 27 comment(s) received.

Sophia Gutierrez (13/06/2025, 09:21):

Absolutely outrageous! Once again, my prescription has been mishandled by this pharmacy. I have been left without my medication for yet another month. It's impossible to reach them by phone; the call just gets disconnected.

I spoke to my doctor's office, and they explained that the pharmacy is understaffed and some branches are closed because of this issue. It's truly shocking. This establishment should be permanently closed down. They clearly have no regard for their customers.

I advise you to steer clear of this place. I am another dissatisfied customer who will be taking my business elsewhere.

Charles Ramos (12/06/2025, 23:51):

I had a very unpleasant experience at the pharmacy recently. There was one employee who stood out - a short blond-haired woman with glasses. My father-in-law is battling terminal cancer, and she insisted that he come in person to pick up a month's worth of heavy prescription bottles. She lacked empathy and understanding compared to her brunette colleague who was tall, kind, and helpful. The management really needs to prioritize customer service training for her. It's crucial for her to learn how to treat everyone with respect, regardless of their background or circumstances, and to be polite and friendly. Dealing with health issues is serious business, and she needs to recognize that. I hope that management addresses this issue promptly. Thank you, and I look forward to hearing back about this matter soon.

Allison Rivera (12/06/2025, 17:32):

The crew at this establishment is always so helpful whenever I swing by to grab my meds :)

Juan Ortiz (10/06/2025, 14:52):

I would strongly recommend steering clear of this source as it appears to lack credibility and knowledge in the subject matter.

Alan Hamilton (06/06/2025, 07:53):

The customer service is downright dreadful, to be honest. You walk in and they don't greet you, some of them are chuckling amongst themselves like they're at a pub, they don't inquire if you require any further assistance... Every time you need your prescription, it feels like you're asking for a massive favor. Imagine how uncomfortable it is when you need to request medication for a sensitive issue. Naturally, they don't bid you farewell after handing over the prescription; you simply understand it's time to depart when they resume their hushed conversations and laughter.

Douglas Reed (04/06/2025, 23:15):

I wouldn't bother with this pharmacy, they're a total joke and seem to lack any patience. Best to steer clear.

Sarah Ortiz (31/05/2025, 19:34):

I had a fantastic experience getting my flu shot. Even though the pharmacy was quite busy, the pharmacist kindly gave me a vaccination certificate upon request.

Donald Hayes (29/05/2025, 03:36):

Outstanding service! The team is incredibly kind and helpful. ⚕️💫✨ ...

Brandon Hamilton (28/05/2025, 20:16):

The team at this pharmacy is absolutely fantastic - so warm and welcoming!

Hannah Brooks (27/05/2025, 16:03):

The CO-OP Pharmacy on Lochend Road is a top-notch chemist that provides exceptional care and respect to its customers. The Manager, Louis, and Samantha are both fantastic individuals who are willing to go the extra mile to fulfill your needs, even if they don't have the item in stock. Conveniently located in the EH7 area, it's easily accessible from anywhere. I give it 5 stars!

David G, Sleigh Drive, EH7.

Ralph Ortiz (26/05/2025, 13:54):

There were some issues in the past, but now it's a whole new ball game. The team is incredibly helpful and polite, going above and beyond to assist with anything you need. Kudos on the stellar customer service - keep it up! You're a true asset to the team.

Teresa Henderson (24/05/2025, 23:43):

I have always received top-notch service from Lochend Pharmacy. The staff is unfailingly courteous and amiable.

Michelle Thomas (22/05/2025, 07:23):

This is my honest review, giving just 1 star. I have been living in the UK for almost 48 years and I have never seen anything like this before, and I assure you I'm not making this up.

I handed over my prescription to the gentleman, a Black man, just in case there were more men around. He proceeded to prepare the order without asking if it was okay, telling me to come back another day. Instead, he put the items in a bag and informed me that I would receive the rest on Monday. Politely, I mentioned that I would pick up everything on Monday and asked him to keep it for now. He pushed it towards me, but I declined and gently pushed it back. This exchange repeated itself until I finally relented and took the bag, setting it aside because I knew the complete order wouldn't be ready by Monday.

When Monday arrived, my suspicions were confirmed. All they seemed interested in was getting the money, showing little concern for the prescription holder. I returned with the full bag of medication, only to find the doors locked. They tried to shoo me away, but I gestured for them to open the door. Eventually, they complied, and a small, fierce lady resembling Chucky from a horror movie began shouting that they couldn't accept the return. I insisted that I wouldn't take it back, yet they didn't return my prescription either. The staff were so impolite, self-centered, and dishonest. It's clear they are aware of their deceitful ways. I vow never to step foot in a Well Pharmacy again. How they all managed to land their jobs remains a mystery to me.

Willie Cruz (18/05/2025, 20:08):

Quite unprofessional, no response when calling. They abruptly end the call!!! Appears the team is poorly trained.

Charles Ortiz (15/05/2025, 20:54):

The team is performing admirably in the face of significant pressure.

Jordan Kelly (15/05/2025, 18:24):

Most of the time, my medication runs out. I can't do anything when it's the weekend and they need to be taken every day. This has happened twice this week and it's not helping me at all. Yours sincerely, Lynn Wilson!

David Mitchell (11/05/2025, 23:07):

Oh, dear! It's quite surprising that they haven't even filled my last three prescriptions. Who knows where they've disappeared to? I won't be returning to this particular pharmacy again.

Linda Rodriguez (11/05/2025, 13:06):

I must say, this pharmacy is top-notch!

Sean Mitchell (07/05/2025, 22:53):

Great variety of pharmaceutical products.

Sophia Rogers (06/05/2025, 03:52):

The pharmacy be top-notch, always coming through with the help when ya need it. Cheers to them for keepin' us healthy and happy!

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