Asda Pharmacy - Perth

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Asda Pharmacy - Perth

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ASDA Pharmacy in Perth: An In-Depth Review

If you find yourself needing a pharmacy in Perth, the ASDA Pharmacy may cross your mind. While it might offer convenience during a quick visit for groceries, there are various factors to consider based on customer feedback.

Service Options and On-Site Services

ASDA Pharmacy has a variety of services available, including prescription dispensing, flu jabs, and over-the-counter medication sales. However, numerous customers have reported long wait times—often exceeding 30 minutes just to hand in a prescription. In fact, some individuals experienced waits of over an hour for their medication after submitting prescriptions. Such delays can be frustrating, especially when you're trying to make timely payments or simply pick up essentials.

Accessibility Features

For those who require special accommodations, ASDA Pharmacy does provide accessibility features. The pharmacy boasts a wheelchair-accessible entrance and car park. However, these advantages can be overshadowed by customer service experiences that leave much to be desired.

Customer Experience: A Mixed Bag

While some customers praised the polite nature of certain staff members, others expressed dissatisfaction with the pharmacist's attitude. Reports of rude interactions were common, with some individuals feeling dismissed or belittled during their visits. A notable complaint involved a pharmacist questioning a patient's prescription content post-hospital discharge, which left many feeling unsupported during vulnerable moments. It’s important to note that while some patrons received excellent service, like finding alternative medications for urgent cases, this was not the universal experience. Many highlighted a concerning trend of dismissive behavior from staff, especially the pharmacists.

Payments and Procedures

When it comes to payments, ASDA Pharmacy accepts credit cards, making transactions straightforward. However, if you encounter issues with your prescription, the initial interactions can make for a stressful experience. Feedback suggested that staff sometimes react poorly to inquiries, leading to confrontational situations rather than helpful resolutions.

Recycling and Environmental Initiatives

In addition to health services, ASDA Pharmacy also participates in recycling initiatives, encouraging customers to dispose of medications properly. This adds an environmentally friendly aspect to your pharmacy visit, should you need to recycle expired or unused medications.

Conclusion: Is ASDA Pharmacy Worth It?

In summary, ASDA Pharmacy in Perth offers convenience with its wheelchair-accessible features and wide range of services, but its customer service track record needs improvement. Quick visits may turn into lengthy waits, and the quality of interaction with staff can vary significantly. Shoppers are advised to consider these factors when planning a trip to the pharmacy, as the experience could impact their overall health shopping journey. If you value excellent service and a respectful atmosphere, you might want to explore other pharmacy options nearby.

The location of our premises is

The phone of said Pharmacy is +441738494610

And if you want to send a WhatsApp, you can do so at +441738494610

Our service hours are:

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Showing from 1 to 8 of 8 comment(s) received.

Cheryl Reed (27/04/2025, 07:57):
Indeed, the processing of prescriptions may appear to be a tad sluggish, yet one must consider the sheer volume of work they are tasked with handling. I have personally not encountered any complications with the team, who are evidently exerting their utmost efforts during these taxing times amidst the COVID-19 pandemic.
Larry White (26/04/2025, 21:04):
I regret to inform you that my experience with this pharmacy was less than satisfactory. It seems that they are severely understaffed, as they were unable to keep up with the volume of prescriptions they receive. My doctor's office informed me that there was a 3-4 day backlog, which is quite concerning. I needed a prescription urgently, and when I went to pick it up, I had to wait in a long queue for half an hour. To make matters worse, the staff member who assisted me was extremely rude and unprofessional. Despite calling in advance to confirm my pick-up time after 6pm, she treated me as though I was a burden. She handed me my prescription without saying a word and didn't even bother to verify my address. This lack of professionalism and poor customer service attitude is disappointing. It's important for employees in customer-facing roles to show care and empathy towards their customers. A simple apology for the inconvenience would have gone a long way.
Zachary Myers (26/04/2025, 14:09):
I must say, I had quite an unpleasant experience at this pharmacy. There was a lady with dark hair who seemed disinterested in helping me. When I inquired about the wait time, she curtly replied, "20 minutes." After waiting the specified time, I checked back only to receive an unfriendly response from the same lady.

When the pharmacist finally called me over, he requested identification, to which I only had my bank card on hand. He questioned why I didn't have my license, despite accepting my bank card in previous visits. Overall, I found the staff to be unwelcoming and unaccommodating.
Patricia Martinez (24/04/2025, 18:55):
This pharmacy in Perth has got to be the worst, I tell you. The staff are as slow as molasses, and they always seem to have just one person manning the counter, leading to long queues. Can you believe that they still can't get their stock ready by 4pm, even though it comes in the morning? My advice - steer clear of this pharmacy at all costs!
Janet Ramos (20/04/2025, 16:39):
I'll give this pharmacy a single star, if that's even possible! The customer service here is abysmal, with both the staff and the supposed professionals like pharmacists lacking any sort of empathy or understanding on how to treat customers. After three frustrating trips to pick up a simple three-item prescription, I've had enough. They claimed they received my prescription yesterday and it would be ready today, only to suddenly change their story and say it was received today, meaning I have to wait until Monday now. This means I'll be without my necessary controlled medication all weekend, which I've been taking for years. Their solution? Come back later and take my prescription elsewhere! How unhelpful and careless. To add insult to injury, my prescription has been "mislaid" before, and their ID policy is inconsistent. Plus, there's always a long queue and a standard 20-minute wait for prescriptions. This pharmacy is by far the worst I've encountered, with staff who are patronizing and sorely in need of some customer service training.
Willie Flores (20/04/2025, 10:24):
I will never return to this pharmacy again. The female staff member was extremely rude and unhelpful. She told me that everyone is ill and unable to fill my baby's prescription, even though just 5 minutes earlier they had said it would be ready soon. To make matters worse, there was no one else in line at the time. Instead of attending to customers, the staff were busy gossiping and laughing in the back office. Terrible service overall.
Kelly Garcia (18/04/2025, 16:07):
This pharmacy is quite outdated. They are the only ones who still make you come back after 30 minutes to an hour. It seems like they haven't kept up with the times.
Lawrence Gonzalez (18/04/2025, 03:12):
Where to begin? The front staff are excellent - very polite and great with the public. No complaints at all about their customer service. However, when it comes to the pharmacist, particularly one in particular, they can be very rude and cheeky. They speak down to customers as if they don't want to be there, making simple inquiries seem like a major inconvenience. If you're not happy doing your job, find a new one!
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