Boots Pharmacy - Hamilton

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Boots Pharmacy - Hamilton

Boots Pharmacy - Hamilton

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Comments: 30 - do click here to view or make a comment
Votes: 75 - Score: 3.9

Exploring Boots Pharmacy in Hamilton: A Comprehensive Overview

Boots Pharmacy located in Hamilton serves as a crucial health resource for many residents. With various service options and a focus on accessibility, it accommodates the needs of its customers, including those requiring a wheelchair-accessible entrance and a wheelchair-accessible car park.

Service Options at Boots Pharmacy

Boots Pharmacy provides multiple service options to streamline your experience. Customers can benefit from in-store shopping, in-store pick-up, and delivery services. For those in a rush or with mobility issues, the quick visit option is particularly appealing. Additionally, the pharmacy supports NFC mobile payments along with traditional credit card payments, making transactions seamless.

Accessibility Features

Accessibility is a top priority at Boots Pharmacy. The wheelchair-accessible entrance ensures that all customers can enter the pharmacy without difficulties. Moreover, the wheelchair-accessible car park allows for convenient access when arriving by vehicle, ensuring inclusivity for everyone.

Customer Experience: Mixed Reviews

Although many customers appreciate the friendly and knowledgeable staff, there are notable concerns regarding customer service. Some patrons report having poor customer experiences, specifically related to medication availability and how staff address inquiries. Instances of long wait times and miscommunication about prescriptions have sparked frustration among some visitors. Update: Despite these challenges, there have been instances where the management addressed concerns professionally, showcasing a commitment to improving customer satisfaction.

Concluding Thoughts

While Boots Pharmacy in Hamilton boasts a variety of services and accessibility features, the mixed reviews highlight the importance of continuous staff training to enhance customer interactions. Regular visitors can expect a busy environment, but with patience and understanding, they may find the pharmacy's resources beneficial for their health needs.

You can find us at

The contact line of the respective Pharmacy is +441698421133

And if you want to send a WhatsApp, you can do so at +441698421133

map of Boots Pharmacy Pharmacy, Drug store, Health consultant, Medical supply store, Vitamin & supplements store in Hamilton

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Comments:

Showing from 1 to 20 of 30 comment(s) received.

Nathan Gray (15/06/2025, 04:18):
This pharmacy is great! You don't have to wait long to refill your prescription.
Roy Hernandez (15/06/2025, 02:46):
I believe the team could benefit from attending a training course on how to interact with the public. They seem to handle familiar faces well and are quite attentive to them. However, my experience was different as I waited approximately 30 minutes for a prescription that I was informed was ready the day before, but still needed to be prepared. There was no acknowledgment or apology for the delay, and they simply handed me the bag without even making eye contact. It felt rather dismissive and discourteous.
Alan Gonzalez (13/06/2025, 10:58):
Fast service, cheerful and pleasant staff. Mark McQuade
Jeffrey Butler (13/06/2025, 09:03):
The pharmacy staff was incredibly helpful and provided top-notch service!
Evelyn Gonzalez (10/06/2025, 09:15):
The blokes at this pharmacy never seem to pick up the blower, and if by chance they do, they quickly hang up on you, quite rude if you ask me!
Jason Russell (07/06/2025, 02:14):
After waiting for over a week without my medication, I reached out to the pharmacy only to be met with a rude response about being short-staffed and having a long queue of customers. I was promised a text to collect my prescription later that day, which never arrived. The next morning, despite there being plenty of staff and a quiet shop, my prescription still wasn't ready after more than a week. The customer service was extremely lacking, showing a disregard for those reliant on daily medication. I've been at risk of a seizure all week, yet not even an apology was offered. I definitely wouldn't recommend this pharmacy due to its subpar service quality.
John Morales (06/06/2025, 21:49):
Boots is Boots. Always convenient, but I can't stand the overpowering scent of the perfumes, etc.
Hannah Wilson (06/06/2025, 14:45):
I popped into Boots on Mill Road in Hamilton to inquire about my wife's medication, as she's not been feeling too great. I was ushered into a private room and received top-notch service. They assured me that all her prescriptions would be prioritized and delivered straight to my doorstep. Great service all around!
Benjamin Ramirez (06/06/2025, 04:22):
The staff was alright, but they seemed a bit snooty.
Lawrence Thompson (05/06/2025, 12:31):
Always polite, always bustling with activity, but they make sure to assist you as fast as possible. I'm a frequent customer here.
Aaron Simmons (05/06/2025, 08:57):
Great selection of products, mate!
Russell Roberts (04/06/2025, 12:47):
Prompt and accommodating personnel
Bobby Cox (02/06/2025, 18:09):
I was a bit let down by the team's lack of expertise at the fragrance section.
Carol Kim (02/06/2025, 10:02):
Fantastic neighborhood drugstore
Sarah Gonzales (01/06/2025, 12:40):
Excellent deals on products, staff was extremely helpful and very pleasant to deal with.
Keith Young (28/05/2025, 05:10):
This place is rather smashing, I must say.
Kevin Miller (28/05/2025, 02:12):
I had to wait quite a while at the pharmacy.
Christine Richardson (25/05/2025, 17:17):
The speed of this website is incredibly sluggish.
Gabriel Martin (23/05/2025, 03:22):
I just wanted to express my deepest gratitude to Suzann and all the staff at Mill Road Boots chemists. They have been an absolute lifeline for my husband, ensuring he receives his type 1 insulin without fail. Suzann has gone above and beyond, reaching out to us daily to offer support and encouragement. In these challenging times of isolation and shielding in Hamilton, encountering such fantastic, friendly, and incredibly professional individuals like them gives us hope and comfort. Thank you from the bottom of our hearts! xxx
Paul Hall (20/05/2025, 20:50):
This place is top-notch, mate! The staff is proper friendly and helpful.

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