Boots Pharmacy - Edinburgh

Shops and services in the UK

Boots Pharmacy - Edinburgh

Boots Pharmacy - Edinburgh

Published on: - Hits: 987 - Share
Printable version - PDF version
Comments: 32 - do click here to view or make a comment
Votes: 68 - Score: 3.9

Boots Pharmacy in Edinburgh: A Comprehensive Overview

Boots Pharmacy, located in the bustling center of Edinburgh, serves as an essential destination for both locals and visitors alike. With its variety of service options, including delivery and in-store pick-up, it strives to meet the diverse needs of its clientele.

Service Options and Accessibility

One standout feature of Boots Pharmacy is its commitment to accessibility. The store boasts a wheelchair-accessible entrance, allowing all customers to access its services comfortably. Despite some challenges reported by patrons regarding long queues and busy periods, the pharmacy team consistently showcases their dedication to customer service, often going out of their way to assist those in need. Customers have mentioned that while the pharmacy can become quite crowded, leading to longer wait times, staff members remain friendly and helpful throughout the process. However, it's important to plan your visit accordingly to avoid peak hours.

Payment Methods for Convenience

Boots Pharmacy offers various payment methods to ensure a hassle-free shopping experience. Customers can make purchases using traditional credit cards and are also supported by modern NFC mobile payments. This flexibility caters to the preferences of different shoppers, making the purchasing process smooth and efficient.

Challenges with Opening Hours

Unfortunately, many customers have expressed concerns regarding the pharmacy's operating hours. The decision to close during lunchtime without updating online information has led to frustration among those relying on the store for medications and other health needs. While some appreciate the later closing time compared to nearby pharmacies, the inconsistency in hours can result in inconveniences, especially when trying to pick up prescriptions.

Customer Experiences and Recommendations

Feedback about Boots Pharmacy reflects a mix of experiences. While some customers have praised the kindness and patience of the staff, others have encountered rude responses or a lack of support when seeking assistance. It's clear that while the team aims to provide good customer care, staffing issues may impact overall service efficiency. Some shoppers suggested that the store would greatly benefit from a refurbishment to enhance the shopping experience. Improvements could include a better layout to alleviate congestion and a dedicated waiting area for customers collecting prescriptions.

Conclusion

Overall, Boots Pharmacy in Edinburgh remains a vital part of the community, offering essential services amid challenges. With a focus on accessibility and customer care, it’s crucial for both new and returning customers to stay informed about the pharmacy's operating hours and to anticipate potential wait times. Despite its shortcomings, the pharmacy continues to hold a place in the hearts of locals seeking care and convenience in their health shopping.

We are based in

The contact line of this Pharmacy is +441314476188

And if you want to send a WhatsApp, you can do so at +441314476188

map of Boots Pharmacy Pharmacy, Drug store, Health consultant, Medical supply store, Photo shop, Vitamin & supplements store in Edinburgh

You can visit us at the following hours:

Day Hours
Monday
Tuesday
Wednesday (Today) ✸
Thursday
Friday
Saturday
Sunday

The website is

If you wish to adjust any data that you consider is not precise concerning this page, we kindly request send a message and we will adjust it as soon as possible. Thank you in advance we appreciate it.

Images

Videos:
Boots Pharmacy - Edinburgh
Refer this content:
Comments:

Showing from 1 to 20 of 32 comment(s) received.

Steven Kelly (17/07/2025, 16:20):
The folks at the pharmacy are simply lovely, always kind, patient, and helpful! I've been a customer for more than 2 years now, and they consistently show great kindness and understanding. This is super important for me as I tend to get quite anxious about healthcare stuff.

Sure, the pharmacy can get pretty busy at times, so you might have to wait a bit in line. But they're doing their utmost to be speedy without skimping on that warm and friendly service.
Jean Coleman (16/07/2025, 13:26):
The team at the pharmacy is top-notch, but the store itself looks a bit outdated and could use a layout refresh.
Eugene Evans (16/07/2025, 01:44):
Lovely store, but prices are a tad steep.
Laura Parker (13/07/2025, 09:42):
The staff at this pharmacy is absolutely fantastic! They are so friendly and always ready to help. I felt well taken care of and appreciated their assistance. It's great to know that there are still places with such excellent customer service. Highly recommend!
Karen Foster (12/07/2025, 14:15):
I really enjoy popping into Boots, it's a fantastic store.
Allison Johnson (09/07/2025, 03:22):
This particular pharmacy branch seems to struggle with managing the high volume of customers and prescriptions due to its limited space. The queues often spill outside as the store cannot accommodate everyone inside. It took us three separate visits across three days to finally get the prescription we needed. The small size of the shop leads to chaos, with staff constantly moving between the front and back to handle deliveries and locate items. A larger unit or a revamped layout with a designated waiting area could greatly improve the efficiency of the team. Additionally, parking outside this branch is not convenient.
Cheryl Ortiz (07/07/2025, 21:19):
Perfect spot to snag a prescription since they shut shop at 8pm, an hour later than the rest of the pharmacies in Edinburgh's West End.
Jerry Cox (02/07/2025, 04:19):
Hello mate, thanks for stopping by the Pharmacy blog. If you have any questions or need advice on anything related to pharmacy, feel free to ask. Cheers!
Mia Cook (30/06/2025, 23:50):
Convenient neighborhood pharmacy for your shopping needs at Ocean Terminal
George Hill (26/06/2025, 02:35):
Certainly! Here is a rephrased comment in English with an English accent:

"Got more boots?"
Andrew Simmons (25/06/2025, 06:59):
The staff at this pharmacy is just lovely, always willing to lend a hand and offer their expertise. A pleasure to interact with!
Sandra Rogers (24/06/2025, 22:39):
I had to wait ages to be attended to at the pharmacy.
Joseph Jordan (23/06/2025, 07:11):
The shop's opening hours are a complete disaster, mate. It used to be open during lunchtime, except for the pharmacy services, but they advertised online that they were open during lunch. Now they've gone and decided to close completely at lunchtime without updating their online hours. And to top it off, my online order arrived late, so now I'm left wondering if I'll ever get my hands on it. Bloomin' frustrating, it is.
Danielle Butler (20/06/2025, 18:01):
It's adequate. Not the most cost-effective.
Theresa Mitchell (16/06/2025, 16:49):
Decent variety of products, staff are quite accommodating.
Allison Scott (16/06/2025, 05:19):
Often, this Pharmacy is closed due to staffing problems, resulting in delays of a week or longer for prescription fulfillment. Be prepared for long lines extending outside the door.
Kimberly Ford (14/06/2025, 21:40):
This little local pharmacy in Morningside is quite the gem. You might just uncover all the essentials you seek. The staff there was ever so polite, if I may say so.
Allison Simmons (11/06/2025, 06:04):
Over the past two years, there have been ongoing staffing challenges at this Pharmacy. I've had to request emergency prescriptions (a temporary 2-week supply) while they attempted to locate my regular 8-week repeat prescription. This has happened before, and though the staff is friendly, they seem to be consistently overwhelmed and overburdened. They no longer open on Saturdays due to being extremely understaffed and overworked, making it impossible to maintain standard weekend hours. Prior to the pandemic, we used to receive timely texts and updates before running out of medication, and the service was excellent. It seems that Boots' head office needs to take a hard look at themselves, make improvements, and hire more pharmacists.
Keith Hernandez (07/06/2025, 23:35):
I always receive top-notch service at this pharmacy, and the pharmacist provided me with excellent advice.
Gabriel Kim (07/06/2025, 07:07):
Very useful indeed, thank you for the valuable information provided in this post. Cheers!

More comments:

Add a comment
Security code
(If you do not understand the characters in the image reload the page)
Note: Your email will never be published on this site.
Help us keep this site free of insults or annoying comments.