Experience at Boots Beauty Supply Store in Edinburgh
If you are looking for a comprehensive beauty supply store in Edinburgh, the Boots on Princes Street is a prominent choice. With a wheelchair-accessible entrance and a wheelchair-accessible car park, it aims to provide an inclusive shopping experience for all customers.
Planning Your Visit
Before heading over, it's vital to plan your visit. The store offers various service options, including in-store shopping and in-store pick-up. For those who prefer online shopping, Boots allows for NFC mobile payments and other convenient payment methods such as debit cards and credit cards. This flexibility ensures a quick visit for customers on the go.
Accessibility and Customer Experience
While the store boasts excellent accessibility features, customer experiences vary significantly. Some customers have reported feeling uncomfortable due to how staff interact with them. Instances of feeling watched or questioned about their intentions can tarnish the shopping atmosphere. It’s essential for the management to ensure that staff training includes a focus on customer comfort and respect.
Payment and Service Options
The checkout process has faced criticism as well; while many appreciate the self-checkout option, some find it frustrating when technology fails. Customers encountering issues with self-service technology have mentioned receiving inadequate support, which is unacceptable for a store of this caliber. Ensuring that qualified staff are available at self-service tills and within the store could alleviate these frustrations.
Delivery and In-Store Shopping
For those unable to visit physically, the Boots store also provides delivery options, making it easier for customers to receive their desired products at home. However, ensuring that popular items, particularly in the health and beauty range, are always in stock is crucial for customer satisfaction, especially during peak shopping seasons.
Final Thoughts
Overall, the Boots beauty supply store in Edinburgh has the potential to be a superb shopping destination thanks to its extensive product range and helpful services. By addressing customer service issues and enhancing staff training, Boots can improve customer experiences, ensuring that every visit is a positive one. Whether you need cosmetics, personal care items, or advice from knowledgeable staff, Boots aims to cater to your needs while ensuring accessibility and convenience.
If you require to change any data that you think is not correct about this web, we ask send us a message and we will correct it as soon as possible. With anticipation thank you very much.
If you're from the States and feeling a bit under the weather and unsure about which medications to take, this is the place to stop!
The health desk on the 1st floor (or 2nd floor for my American friends) has incredibly knowledgeable staff who can assist you in determining the medications you might require.
Having traveled to the UK a few times now, I greatly appreciate how helpful the Boots staff always is when I'm feeling unwell.
It's also a fantastic location to replenish your stash of clean versions of makeup and skincare products.
Victoria Gutierrez (29/06/2025, 11:34):
Today, we stopped by the store in search of some samples for a pamper session with the girls we look after. The lovely lady at the perfume counter was incredibly kind and provided us with a generous assortment. Thank you very much for brightening our day!
Jason Young (29/06/2025, 04:28):
I 'ave mental 'ealth problems so require regular medication. I 'ave tried many other pharmacies but I'm stickin' with Boots Princes Street. They are the most friendly, most informed and the most carin' of the whole lot that I've tried. Princes Street Boots is not very close to me but I am 'appy to travel for the customer/patient service. I really can't complain about ANYTHING! Thank you all for your 'ard work, you are the standard that ALL pharmacies should try to live up to. ❤
Alice Campbell (26/06/2025, 20:04):
It may seem a bit confusing to navigate the healthcare system here, especially for those coming from Latin America. However, I must say, this pharmacy has an incredibly welcoming staff who truly listen to your concerns and provide valuable advice on how to proceed. If you have any doubts, they will address them; if there are any issues, rest assured they can help resolve them. And if you're unclear on your rights as an individual, they will take the time to explain it all to you.
I cannot express enough gratitude for everything they did to assist me with my medications and how they collaborated with Laureiston Place Hospital to ensure I received new ones.
Ethan Myers (24/06/2025, 17:50):
Five stars go to the outstanding staff at this beauty supply store.
Daniel, who works on the upper level, is truly exceptional. His knowledge is unparalleled. When I was in search of an electric toothbrush, Daniel meticulously explained the nuances of each model and feature - from motor speed variations to device longevity. I was informed that the team had attended a workshop conducted by electric toothbrush engineers. Daniel is undoubtedly a specialist in his field!
Furthermore, Daniel showed immense kindness towards me and went out of his way to assist. I trust that Daniel will have the opportunity to mentor other staff members in the future!
Barbara Graham (22/06/2025, 22:54):
The store is way too massive, making it a real challenge to locate the items you're looking for. The Pharmacy section on the upper floor is particularly frustrating as basic products like paracetamol are tucked away there. It's also quite annoying that there are no staff members nearby the self-service checkout counters. So, if you require assistance, you have to wander around in search of someone to help you out.
Daisy Jordan (21/06/2025, 00:52):
The store itself is alright, it's a huge Boots spread across two floors with a wide range of beauty products on the lower level, and even more items to explore upstairs. They also provide eyewear services, a pharmacy, and in our case, child vaccination services. I'm giving it a lower rating because Boots has made the decision to only offer the specific child service we needed at this location in Edinburgh. It can be inconvenient to bring young children into the city center, especially on a weekday when you're a working parent. It's even more frustrating considering that our local Boots in Corstorphine or Gyle used to provide this service, as our older child received it there a few years ago.
Joe Myers (13/06/2025, 21:56):
It was absolutely amazing to be recommended the Baby Room when we visited with our seven-week-old baby. A massive thank you to Colin for being incredibly helpful and accommodating.
Mia Sanders (09/06/2025, 00:05):
My top store! The staff is so helpful, the selection is vast, and the prices are fantastic.
Ethan Kim (07/06/2025, 17:41):
I popped into the store bright and early at the tail end of a weekend getaway in Edinburgh. I was on the hunt for some goodies for my husband's Christmas gifts. We were helped by a delightful lady named Diane who was holding down the fort on the ground floor. She was so pleasant and efficient, even before she noticed I had a staff card. Diane truly turned what can sometimes be a daunting task (as he never knows what he wants) into an absolute delight. Huge thanks to Diane for her top-notch service!
Grace Martinez (06/06/2025, 23:47):
Disappointing experience. On the 1st day of my eye appointment, the optician spent 2 hours conducting an eye examination. However, upon returning to pick up my glasses on the scheduled date, I discovered that the prescription was completely wrong. I was instructed to come back another day for the correct prescription. Upon my return, I was informed by the store Manager, Rebecca, that they had failed to call me to confirm that the glasses were not ready. This ordeal was very frustrating, especially after investing time and money in transportation. Rosemary
Dorothy Flores (04/06/2025, 05:12):
This store is massive, but it can get quite busy and there doesn't seem to be enough staff around to help out. However, the sheer size of the store means they have a wide range of products in stock. So, it really depends on what you're looking for when you go in.
Nicholas Kim (01/06/2025, 14:59):
I must say, I've always had a pleasant customer experience at this shop on Princess St. The staff there are so polite, friendly, and helpful, especially when I ran into issues trying to process photos from my phone using new technology. The post-Christmas sales are fantastic, with a whopping fifty percent off any leftover Christmas items. I found the pharmacy department particularly helpful when it came to advice on prescribed medications. And let me tell you, the perfume department has such a wide range of products, and the ladies working there really know their stuff. Definitely recommend stopping by for all your beauty needs, whether you're shopping for women or men's cosmetics.
Benjamin Ford (01/06/2025, 08:33):
The staff at this beauty store were absolutely fantastic! They helped me find the perfect foundation shade and even directed me to a store where I could purchase it. Thank you so much, you're all just lovely!
Jerry Thompson (31/05/2025, 20:39):
I would like to give a shoutout to the amazing service I received from Jacky at the beauty supply store. From the moment I walked in, she was incredibly kind, attentive, and professional. Jacky helped me pick out the perfect products for my skin type, explaining each option thoroughly and with great patience. Her recommendations were spot-on and showed her extensive knowledge of beauty products.
Thanks to Jacky's guidance, I left the store feeling happy and confident in my purchases. I will definitely be back and will recommend the store, all thanks to the top-notch service provided by Jacky. She is a true example of stellar customer service!
Sara Roberts (31/05/2025, 17:40):
Jack Lovie is truly a gem, living up to his last name as a lovely young man. When my husband, who is ill, was feeling anxious about getting new hearing aids, Jack’s kindness and reassurance made the visit so much easier. His pleasant manner and genuine care for others make him a valuable asset in any team. Thank you, Jack, we are forever grateful. - Willie and Joyce
Anna Edwards (30/05/2025, 08:28):
The staff at this beauty supply store are incredibly helpful and kind! The store is also well-organized with clear signage for different departments.
Eric Watson (29/05/2025, 16:29):
I popped into the Mac counter today and I must say, Dalton provided top-notch 5-star customer service. He was incredibly helpful, friendly, and truly made my day. This level of service was a first for me at Mac! Dalton is definitely a valuable asset to both the brand and the store.
Keith Ortiz (29/05/2025, 12:40):
Lovely beauty supply store on Princess Street.
We were able to find all the items we were looking for.
Jonathan Reyes (29/05/2025, 08:31):
Just popped into this lovely beauty supply store and snagged a pair of fabulous French connection sunglasses on sale! They're seriously chic. Sounds like they're all gone now, but they've got some fresh new stock in. Can't wait to see what else they have!
