Experience at Boots Beauty Supply Store in Edinburgh
If you are looking for a comprehensive beauty supply store in Edinburgh, the Boots on Princes Street is a prominent choice. With a wheelchair-accessible entrance and a wheelchair-accessible car park, it aims to provide an inclusive shopping experience for all customers.
Planning Your Visit
Before heading over, it's vital to plan your visit. The store offers various service options, including in-store shopping and in-store pick-up. For those who prefer online shopping, Boots allows for NFC mobile payments and other convenient payment methods such as debit cards and credit cards. This flexibility ensures a quick visit for customers on the go.
Accessibility and Customer Experience
While the store boasts excellent accessibility features, customer experiences vary significantly. Some customers have reported feeling uncomfortable due to how staff interact with them. Instances of feeling watched or questioned about their intentions can tarnish the shopping atmosphere. It’s essential for the management to ensure that staff training includes a focus on customer comfort and respect.
Payment and Service Options
The checkout process has faced criticism as well; while many appreciate the self-checkout option, some find it frustrating when technology fails. Customers encountering issues with self-service technology have mentioned receiving inadequate support, which is unacceptable for a store of this caliber. Ensuring that qualified staff are available at self-service tills and within the store could alleviate these frustrations.
Delivery and In-Store Shopping
For those unable to visit physically, the Boots store also provides delivery options, making it easier for customers to receive their desired products at home. However, ensuring that popular items, particularly in the health and beauty range, are always in stock is crucial for customer satisfaction, especially during peak shopping seasons.
Final Thoughts
Overall, the Boots beauty supply store in Edinburgh has the potential to be a superb shopping destination thanks to its extensive product range and helpful services. By addressing customer service issues and enhancing staff training, Boots can improve customer experiences, ensuring that every visit is a positive one. Whether you need cosmetics, personal care items, or advice from knowledgeable staff, Boots aims to cater to your needs while ensuring accessibility and convenience.
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Oh, what a dreadful experience I had at Boots today! I went to buy some stop smoking patches, and I had been informed three days prior that I needed to schedule a consultation. When I arrived for my appointment, they claimed they had no record of it and said I would have to wait another four days for the next available slot. Absolutely useless!
As someone who is actively trying to quit smoking, I am doing my best to take proactive steps, and this situation is really undermining my determination to quit. I have no intention of returning to Boots after this disappointing experience.
William Ramos (16/08/2025, 14:33):
I opted for Boots for a private Covid vaccination due to their excellent reputation. However, my experience did not meet expectations. The overall process felt disorganized, as if the staff were unfamiliar with their roles or lacked motivation.
The pharmacist seemed abrupt, rushed, and unfriendly. Surprisingly, they could not locate any plasters despite the store stocking numerous of them!
When attempting to provide feedback on Boots' Covid vaccination website, the page was non-existent. Seeking assistance from a staff member proved fruitless, as they showed disinterest and were unhelpful. I then reached out to Boots Customer Service through their online form but received no response.
Furthermore, the pricing at Boots is considerably higher than local independent pharmacies.
Although Boots excels in products, my outpatient experience has left me disillusioned. I will not be utilizing their services in any store moving forward.
I strongly recommend reconsidering before using their services. No one should endure the dispassionate, unhelpful, and chaotic service that I encountered.
Ronald Young (12/08/2025, 20:29):
The staff is always on the shop floor, ready to assist. The opticians are incredibly helpful. It's the best place to go for an eye test and to purchase glasses. There's a wide variety to choose from, and Jenny is an outstanding team member - she's simply the best! 😄
Grace Ross (07/08/2025, 14:01):
Oh, what a splendid beauty supply store, quite reminiscent of a convenient shop! The service at the beauty supply store is top-notch - swift and accommodating. I was truly taken aback by the extensive range of products they stock, all boasting exceptional quality.
David Wilson (05/08/2025, 02:12):
This massive store on Princes Street is a real lifesaver. It can get quite crowded and might run out of some items occasionally, but it's usually top-notch.
Joseph Sanchez (03/08/2025, 13:38):
I popped in for an eye exam, and let me tell ya, it's hands down the top spot to go. They were spot on and no pressure if you don't fancy getting glasses from them. I couldn't recommend them more, and I'll be back every time now.
Gerald Garcia (01/08/2025, 20:37):
The staff was incredibly helpful when my mate had a wee medical emergency. They were so kind and understanding. Cheers to them!
Danielle Murphy (30/07/2025, 17:39):
We were unable to find our desired items, and as we were leaving, a pigeon was attempting to enter through the automatic doors. The staff quickly grabbed a box and gloves to help the bird. They carefully placed the pigeon in the box and requested us to take it across the street to Princes Street Gardens. We gladly obliged and also contacted the animal rescue organization, RSPCA, which my wife called. They arrived promptly and successfully rescued the pigeon. A heartwarming and unexpected experience at the store!
Dennis Hughes (30/07/2025, 00:27):
I had a rather unpleasant experience at the beauty supply store recently. One of the staff members, a tall, slender man with short grey hair, was quite disrespectful and unprofessional. Despite his attempts to come across as polite, his tone was actually quite offensive. It seems like he could benefit from some additional training to better fulfill his role.
Jack Williams (29/07/2025, 22:39):
No aftershave samples to try out: all locked up, and I don't fancy shopping with an attendant hovering over me. Plus, it was too warm in there, so I just decided to leave.
Gary Murphy (27/07/2025, 00:16):
The staff at this beauty supply store are absolutely brilliant! I must give a special shoutout to the delightful Trinity for her exceptional service. And a big thank you to the lovely lady from Soap and Glory who assisted me with my photo inquiry. Plus, they've got some fantastic deals going on right now. Cheers!
Virginia Myers (26/07/2025, 11:10):
My missus and I are on holiday in this neck of the woods, and she's been feeling under the weather. We popped into this establishment seeking advice and some remedies. Sadly, she took ill while waiting, but the staff were quite understanding (though it's a shame there wasn't a loo nearby for her to use - the security guard directed us outside, which wasn't ideal, but hey-ho).
I regret not catching their names, but the tall chap with the dark curly locks and the blonde pharmacist were absolute diamonds. Much obliged to you both. As soon as my wife felt a tad better, we dashed out of there. We're keeping our fingers crossed for a swift recovery. And a special thank you to you, Ms. Pharmacist, for your recommendation!
Sophia Ortiz (24/07/2025, 12:49):
Oh my, these Boots are absolutely fabulous! The store attendants are so knowledgeable and recommended the perfect products for me. They even looked up promotion prices for me. Absolutely fantastic!
Jerry Reynolds (24/07/2025, 02:21):
The lady at the cash register upstairs at the Pharmacy is absolutely brilliant. She's incredibly knowledgeable, patient, and kind. I've visited a few times lately, and she's explained my different conditions and treatments very clearly. It's definitely worth popping in if you have minor issues.
Raymond Cruz (21/07/2025, 14:59):
I popped into the store earlier this afternoon and had a rather awkward experience. Whilst perusing the high-end section, a beauty advisor approached me. Politely declining her assistance as I was just browsing at that moment, I noticed her keeping an eye on me as I moved around. As someone who also works in retail, I understand the need to be cautious, but I wasn't behaving suspiciously at all. In fact, I simply touched one item on display before placing it back.
Subsequently, I selected an item to purchase and continued exploring with intentions of picking up a few more items I had spotted. However, the same woman approached me once again. I observed her monitoring my movements as I carried on browsing. When I picked up another item to buy, she approached me for the third time, this time offering a basket, despite me only holding two items. Politely declining the basket as I only had two items, I went to return one of them, only to see the same individual checking if I had indeed placed it back.
Feeling increasingly uneasy, I decided to leave as I was made to feel uncomfortable without cause. As a loyal Boots customer, I am disheartened to learn that patrons are treated in such a manner. Given that there were few customers in the store at the time, a more discreet approach to monitoring would have been preferable, rather than making me feel scrutinized. Due to this experience, the store missed out on a potential sale.
Shirley Cruz (21/07/2025, 13:04):
I popped into the chemist for a bit of guidance, and I must say the team there were just top-notch! They knew their stuff and sorted out my prescription without having to bother my GP. Hats off to the counter staff and dispensing team for getting my meds to me in no time. Great job!
Isabella Campbell (20/07/2025, 07:39):
Absolutely brilliant service on Saturday morning, 9/3/24, by the Pharmacy team. It was a bustling day, yet they greeted everyone with big smiles and engaging conversation. Much appreciated!☺️
Brittany Gutierrez (18/07/2025, 06:52):
I purchased a Revitive foot massager for £315 and received a reward card. I followed the instructions to register it, but when I completed the form and pressed the button, it wouldn't register. How can this issue be resolved?
Jason Jackson (17/07/2025, 23:48):
I visited this Boots store in Edinburgh yesterday with the hope of a usual shopping experience. However, the reality was far from it and left me feeling embarrassed, frustrated, and utterly disappointed.
Upon using the self-checkout, I was surprised to receive a foreign banknote instead of a £10 note. I calmly approached a member of staff to explain the situation and inquire about exchanging it for the correct change.
Rather than being met with helpfulness or understanding, I was greeted with suspicion and a patronizing attitude. The cashier seemed to view me as if I were attempting to deceive them, insisting that I was not telling the truth — despite the error being solely attributable to their machine.
Subsequently, the cashier summoned the manager, and I had hoped for at least some empathy or a simple apology. Regrettably, the manager was equally impolite, aloof, and uninterested. Neither of them acknowledged the inconvenience I had faced, nor accepted responsibility for their system's error.
Leaving the store, I felt humiliated, disregarded, and profoundly incensed. For a reputable company like Boots, the level of customer service I encountered was wholly unsatisfactory.
I have no intention of returning to this establishment, and I strongly caution others against doing so. No individual should be treated in such a manner. Boots ought to be ashamed of their conduct.
Rose Roberts (17/07/2025, 22:54):
I had a bit of a pickle just before hopping on my flight to Edinburgh - I accidentally broke my specs! Desperate for a fix, I swung by the local Optician, only to find it closed. Luckily, Patricks, one of the staff members, came to my rescue. He managed to repair my glasses in a jiffy, allowing me to make the most of my trip. His friendly demeanor, swift work, and no charge policy left me incredibly grateful. Top-notch service all around! I can't recommend them enough.
