Dears Pharmacy & Travel Clinic - Glenrothes

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Dears Pharmacy & Travel Clinic - Glenrothes

Dears Pharmacy & Travel Clinic - Glenrothes

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Understanding Dears Pharmacy & Travel Clinic in Glenrothes

Dears Pharmacy & Travel Clinic, located in Glenrothes, has garnered mixed reactions from its customers. Despite some challenges, many patrons appreciate the friendly and helpful staff who go above and beyond to assist.

Payment Options at Dears Pharmacy

One notable feature of Dears Pharmacy is its flexible payment options. Customers can choose from a variety of methods including debit cards, credit cards, and even NFC mobile payments, which makes transactions seamless and convenient. This modern approach to payments caters to a diverse clientele, ensuring that everyone can access the medications and services they need without hassle.

Accessibility for All Visitors

Dears Pharmacy prides itself on being an inclusive establishment. With a wheelchair-accessible entrance, it ensures that individuals with mobility challenges can comfortably navigate the store. Accessibility is essential in providing quality healthcare services, and Dears Pharmacy seems dedicated to creating an environment where all customers feel welcome.

Customer Experiences: A Mixed Bag

Customers have shared various experiences, some highlighting exceptional service while others pointed out areas needing improvement. Feedback indicates that: - Many customers found the staff to be very helpful and friendly, describing them as genuinely caring and professional. One visitor noted, “The staff are the most helpful I have ever known,” emphasizing their commitment to customer satisfaction. - However, some reviews reflect frustrations regarding prescription availability. One long-time customer expressed dissatisfaction over not having their regular medications in stock despite ordering the same items consistently for years. This led to a perception of inconsistency in service, which can be vital for those requiring regular medications. - Positive experiences were also recounted during holiday visits, where travelers appreciated the readiness of the pharmacy to provide necessary medications that may not have been anticipated. “Went in to buy something whilst on holiday... I thought pharmacy first was only available from my regular chemist,” mentioned one satisfied customer.

The Road Ahead for Dears Pharmacy

As Dears Pharmacy & Travel Clinic continues to navigate the landscape of customer expectations and medication availability, it will be crucial for the team to maintain a balance of excellent service while addressing the logistical challenges that arise. With its accessible layout and modern payment solutions, there remains potential for improvement and customer loyalty. In conclusion, while Dears Pharmacy has faced its share of critiques, the dedication of the staff and the convenience of modern payment options position it as a valuable resource for the Glenrothes community. Emphasizing accessibility and customer service will undoubtedly help mend relationships and enhance the overall reputation moving forward.

You can reach us at

The phone of this Pharmacy is +441592758329

And if you want to send a WhatsApp, you can do so at +441592758329

map of Dears Pharmacy & Travel Clinic Pharmacy, Travel clinic in Glenrothes

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Comments:

Showing from 1 to 15 of 15 comment(s) received.

Amelia Morales (03/06/2025, 16:58):
Excellent attitude and exceptionally attentive staff. They truly go above and beyond to assist.
Sophia Flores (03/06/2025, 08:53):
The team at this pharmacy is truly amazing, always ready to assist with a smile.
Zoey Kim (02/06/2025, 09:16):
I must express my dissatisfaction with the service provided by this pharmacy. Throughout the many years that I have been a customer, not once have they had all of my prescribed medications in stock - not even once in an entire decade!

Despite consistently ordering the same medications every month for the past 10 years, they have failed to have them available on time, resulting in unnecessary delays in receiving my essential medication. This level of incompetence is simply unacceptable.

It is about time that this inadequate establishment is closed down and replaced with a competent pharmacy within the Markinch Medical Centre.

Furthermore, there is a particular staff member who appears to believe she runs the place and treats customers with disdainful behavior.

A more respectful attitude towards customers would greatly improve the overall experience.

As a result of these recurring issues, we have decided to no longer utilize this pharmacy and instead opt to visit Boots, despite its more distant location.

Overall, my experience at this pharmacy has been dreadful, just dreadful!
Ryan Brooks (31/05/2025, 16:58):
My significant other placed an order for her prescription and phoned to double-check that it would be available for pick-up. I visited the pharmacy today to retrieve it, only to be informed that they hadn't received any delivery and it wouldn't be available until Monday. It appears that her medication may have been given to another person, or that they have provided false information. The service was severely lacking, with staff deflecting blame rather than taking accountability.
Ruth Lewis (30/05/2025, 11:18):
The pharmacist and staff at this pharmacy are incredibly helpful, professional, and always willing to go the extra mile for their customers.
Charles Richardson (25/05/2025, 10:21):
Definitely superior to most pharmacies, especially Boots. The team is much friendlier here.
Bradley Coleman (16/05/2025, 10:46):
Parking available on the premises. The staff is incredibly helpful and friendly.
Charles Kim (14/05/2025, 05:42):
Extremely helpful and accommodating. I popped in to make a purchase while on vacation in the vicinity and was promptly presented with a pharmacy first prescription, which I wasn't aware was an option. I had assumed that pharmacy first services were only accessible at my usual chemist. Despite being busy, they handled everything with ease and grace.
Willie Ford (10/05/2025, 13:24):
Always so friendly and helpful. I received very good advice. I wouldn't want to go to any other pharmacy. Thank you!
Patrick Perez (07/05/2025, 14:57):
The staff at this Pharmacy are truly amazing, always going above and beyond to ensure your medications are delivered promptly. Their professionalism is top-notch and their customer service is exceptional. I highly recommend them for all your pharmacy needs.
Sophia Price (29/04/2025, 05:37):
The staff at this pharmacy is simply wonderful - always friendly and willing to assist.
Jordan Hill (23/04/2025, 23:04):
I gave a ring for a prescription item (which I knew you could purchase as well, yet not off the shelf), We were vacationing in the vicinity and running low. The staff were extraordinarily pleasant, accommodating, courteous, and went above and beyond to assist me. I can't commend them enough. The store was immaculate, orderly, and very well supplied. Thank you all for your assistance. 😁...
Sophia Cox (22/04/2025, 23:39):
Excellent service, quick pace. Small store but delightful staff.
Rose Hughes (19/04/2025, 20:04):
The staff at this Pharmacy are simply outstanding. I have never encountered a more helpful team in all my years of using their services. I cannot find a single fault with any of them. They truly deserve to be recognized and celebrated for their exceptional work.
Samuel Hayes (18/04/2025, 03:25):
I've been a loyal patron of this establishment for quite some time, and everything was running smoothly until it transitioned to Dears Pharmacy. Previously, I never encountered any hitches when collecting my prescriptions; it was consistently the same medications every time. However, since the switch, there always appears to be something missing or unavailable. Given that I reside in Glenrothes, it necessitates an additional trip to retrieve any missing items. Furthermore, there has been a turnover in staff, which has altered the dynamic. It just doesn't feel quite the same anymore.

Initially, my review may have come across as overly critical. However, I'm pleased to report that the issues have since been resolved. My medications have been sorted out, and the current staff members are friendly and accommodating. In hindsight, perhaps I should have waited until the initial challenges were ironed out before passing judgment.
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