Rowlands Pharmacy Austen's - Glasgow

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Rowlands Pharmacy Austen's - Glasgow

Rowlands Pharmacy Austen's - Glasgow

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Exploring Rowlands Pharmacy Austen's in Glasgow: A Comprehensive Overview

Rowlands Pharmacy Austen's, located in Glasgow, has garnered a mixed reputation based on the experiences of the customers who have visited. This article delves into various aspects of the pharmacy, including Accessibility, Payments, Delivery, and Service Options available to their patrons.

Accessibility Features

One of the notable features of Rowlands Pharmacy is its wheelchair-accessible entrance, making it easier for individuals with mobility challenges to access the services offered. Despite its accessibility, some customers have reported long wait times, indicating that the pharmacy may need to improve its overall efficiency to accommodate everyone better, particularly those requiring quick visits.

Payment Options Available

Rowlands Pharmacy provides various payment options for customer convenience. Patrons can use credit cards and debit cards to pay for their prescriptions and other pharmaceutical products. Additionally, the pharmacy has started to embrace NFC mobile payments, allowing customers to complete transactions swiftly and securely.

Delivery and In-Store Pick-Up Services

While the pharmacy offers delivery services, customer feedback suggests several issues. There have been complaints about missed deliveries and incorrect addresses, which have caused significant distress among patients relying on timely medicine. The option for in-store pick-up remains a viable alternative, especially for those who prefer to collect their prescriptions personally.

Planning Your Visit

For those planning to visit Rowlands Pharmacy, it's wise to anticipate potential delays. Customers have reported waiting times of up to 45 minutes for their medications, which may be inconvenient for individuals with urgent needs. It’s advisable to call ahead or check the status of prescriptions online if possible.

Customer Service Experience

Customer service at Rowlands Pharmacy is a mixed bag. While some staff members, such as the one highlighted for her exemplary service, received praise for being kind and helpful, others were criticized for being dismissive and unhelpful. One customer expressed frustration over the lack of compassion displayed by certain staff members during stressful situations concerning medication.

Conclusion

Rowlands Pharmacy Austen's in Glasgow offers vital services with accessibility features and various payment options, including NFC mobile payments. However, the pharmacy must address its service quality and delivery reliability to improve customer experiences. As you plan your visit, consider these factors to ensure a smoother interaction at this local establishment.

Our address is

The phone of said Pharmacy is +441415585209

And if you want to send a WhatsApp, you can do so at +441415585209

map of Rowlands Pharmacy Austen's Pharmacy in Glasgow

Our opening hours are:

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Thursday
Friday
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Sunday

The website is

If you wish to alter any element that you believe is not precise concerning this portal, we kindly request forward a message so we can we will fix it promptly. With anticipation we appreciate it.

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Comments:

Showing from 1 to 20 of 34 comment(s) received.

Judy Flores (30/07/2025, 06:38):
What a complete sham of a pharmacy with atrocious customer service! I swear on my life, I shall never set foot in that pharmacy again.
Abigail Wright (28/07/2025, 00:57):
The staff was absolutely fantastic, top-notch service!
Sarah Allen (27/07/2025, 08:07):
I reckon this pharmacy might just be the worst in the whole country! The service and staff are truly dreadful - they ignored my calls all day and when they finally picked up, they slammed the phone down on me. When I popped down there, I saw a notice on the door saying they were closing early at 6 due to unforeseen circumstances, but to my surprise, the door was already locked at 5:55. And that's just the beginning of the nightmare! This has been the most dreadful customer experience ever. Now, I'm left without my medication as they closed early after picking up my prescription. I've made up my mind - I'll be switching pharmacies after this fiasco.
Sophia Bailey (26/07/2025, 15:47):
Great advice. Everyone here is so lovely. Really appreciate it always.
Hannah Watson (26/07/2025, 13:58):
What a complete farce of a pharmacy!!!! They are never on top of things, always telling customers to return after 40 to 45 minutes for a prescription. I would never consider using their services again. The staff were also very unwelcoming and unhelpful.
Gary Jordan (23/07/2025, 15:10):
Whilst one of the longstanding employees is incredibly helpful, I have encountered some issues with other staff members at this pharmacy. There have been multiple instances of prescription mix-ups, including one where my medication was given to another customer. On another occasion, I was told that my medication was unavailable until the following afternoon, only to be given it moments later after payment. These experiences have left me feeling hesitant to return to this pharmacy in the future.
Anthony Miller (21/07/2025, 20:21):
Oh my goodness, what a dreadful experience at this pharmacy! I waited in line for nearly 30 minutes (I have back problems and need a cane) only to be rudely informed by SHARON that my prescription had been sent out and to come back on Tuesday (4 days later). I understand the parent company has gone bankrupt, but the service here has really deteriorated. It's important to remember that without customers, there would be no job for the staff.
Sean Lee (20/07/2025, 10:43):
The staff at this Pharmacy is top-notch, always ready to help with a smile.
Harold Stewart (12/07/2025, 03:04):
Incredible team. Particularly the individual who excels at baking 😇...
Elizabeth Moore (11/07/2025, 21:46):
These guys had just what I was looking for and really knew their stuff about the products they had in stock.
George Cruz (11/07/2025, 07:55):
They close at 8pm, so I turned up at 7pm only to be told they couldn't fill a single item prescription until tomorrow. Absolutely useless!
Christian Brooks (11/07/2025, 06:38):
This pharmacy is absolutely top-notch! The young lady who always helps me out is a total pro, and she greets me with a cheerful smile every time 👍🏻...
Billy Long (10/07/2025, 18:59):
The team here is simply marvelous! They put in a lot of effort, even when they're not preoccupied with brightening up my day.
Marilyn Martin (09/07/2025, 23:48):
Quite the debacle, this pharmacy used to be top-notch but not anymore. Apparently, they claim it takes 2 days to process a prescription sent directly from the doctor. Plus, they've stopped their delivery service. What a letdown!
Emma Foster (08/07/2025, 05:06):
Top-notch pharmacy! Even though it's a bit of a trek for me, I always make a point to visit this chemist and sing its praises to my nearest and dearest. The service is exceptional, with every staff member offering a warm welcome.
Daisy Alexander (02/07/2025, 20:04):
I cannot believe it! My prescription won't be ready for a whole week because they need to order it in... A WHOLE WEEK!!!
Jeffrey Gonzalez (01/07/2025, 00:51):
If one happens to venture into this particular establishment, one shall find oneself squandering precious time indeed. The apothecary on duty displayed a distinct lack of assistance.
I arrived at said pharmacy in the morning, having endured a bout of constipation lasting over five days. The pharmacist recommended lactose, but I emphasized my need for immediate relief as I was in considerable discomfort. To my dismay, the pharmacist asserted that no further over-the-counter options were available and suggested I contact my physician. Upon following this advice and speaking with my doctor, I returned to the pharmacy only to be met with the same refusal to provide assistance.
Regrettably, no aid or guidance was forthcoming from this establishment. This situation is truly deplorable, and the pharmacist's indifference was palpable. It is disheartening to think that such an individual is entrusted with the title of Pharmacist when it seems she could not muster the effort to assist me.
Subsequently, I sought out an alternative pharmacy where I was met with unparalleled assistance and promptly prescribed the appropriate remedy for my condition.
Allison James (29/06/2025, 00:58):
Absolutely enchanted by the cheerful atmosphere at this impeccably organized pharmacy.
Judith Baker (26/06/2025, 01:14):
The wee lassie behind the counter is quite a buzz!
Ruth Barnes (21/06/2025, 19:47):
Outstanding customer service and a team of experts who know their stuff. It's important for folks to grasp why there's a wait - precise measurements and careful prescription writing take time! Props to Natalie, who was absolutely fantastic and super helpful.

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