Lindsay & Gilmour Pharmacy - Edinburgh

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Lindsay & Gilmour Pharmacy - Edinburgh

Lindsay & Gilmour Pharmacy - Edinburgh

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Exploring Lindsay & Gilmour Pharmacy in Edinburgh

Lindsay & Gilmour Pharmacy, located in the heart of Edinburgh, has garnered both praise and criticism over the years. Understanding the services they offer can provide insight into why this pharmacy is a popular choice among locals despite some recent challenges.

Payments and Accessibility

One of the significant advantages of Lindsay & Gilmour Pharmacy is the service options available for payments. Customers can use various methods, including credit cards and NFC mobile payments, making transactions convenient and efficient. This modern approach aligns with the needs of today’s tech-savvy consumers. Additionally, the pharmacy boasts a wheelchair-accessible entrance, ensuring that everyone in the community can access their services without any hindrance.

Quick Visit Experience

Many patrons have expressed their desire for a quick visit experience at Lindsay & Gilmour. While some reviews highlight the pharmacy as a community hub where staff are friendly and accommodating, others indicate that visits can often turn into lengthy waits. The comments suggest that there have been instances of long queues, particularly during peak hours. This inconsistency can impact the overall customer experience, leading to frustration for those who require immediate attention.

Delivery and Planning Services

The pharmacy has made strides in offering delivery services, allowing customers to receive their medications without needing to wait in line. Effective planning of prescriptions is crucial, especially for individuals managing chronic conditions. However, feedback indicates that there have been issues with prescription readiness, leading to some dissatisfaction among patients who expect timely service.

Staff Service Options

Staff members at Lindsay & Gilmour Pharmacy have received mixed reviews. While many customers appreciate the helpfulness and professionalism of the team, there are concerns about understaffing during busy periods. The presence of security guards has raised eyebrows among some customers, indicating a tense environment due to complaints about slow service. Nonetheless, some patrons have highlighted exceptional individual experiences with pharmacists like Shedrach, who have provided excellent service during challenging times.

Overall Accessibility and Customer Experience

The accessibility of Lindsay & Gilmour Pharmacy extends beyond physical access. The ability to handle inquiries via phone and online requests is essential for customer satisfaction. However, feedback suggests that there may be room for improvement in response times and communication, particularly when prescriptions are not ready as promised. The pharmacy's commitment to being a reliable healthcare provider is evident, but addressing these concerns will be critical to enhancing the overall customer experience. In conclusion, while Lindsay & Gilmour Pharmacy offers a range of services and has made advancements in payment options and accessibility, the feedback reflects a need for improved management of waiting times and staff availability. Ensuring that each visit is as efficient and pleasant as it can be will help the pharmacy maintain its status as a valued community resource.

Our business is at

The phone number of the mentioned Pharmacy is +441316642119

And if you want to send a WhatsApp, you can do so at +441316642119

map of Lindsay & Gilmour Pharmacy Pharmacy in Edinburgh

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Comments:

Showing from 1 to 20 of 38 comment(s) received.

Kelly Allen (06/07/2025, 11:18):
I've been using Lindsay and Gilmour for 12 years now, and I must say, every time I visit the store, the staff are incredibly helpful and dedicated to ensuring customer satisfaction. Big thanks to all the hardworking people who work there!
Joshua Price (01/07/2025, 01:45):
Outstanding team, would recommend without hesitation.
Keith White (27/06/2025, 20:10):
I must say, I am absolutely thrilled with the exceptional service at this pharmacy. The staff is always so friendly and accommodating, even when they're incredibly busy. I never hesitate to sing their praises! Keep up the fantastic work! 👏👌
Michael Rogers (27/06/2025, 01:01):
The bloke who used to manage it was top-notch, a real friendly chap who delivered quality service with efficiency. But whoever's in charge of the place now seems utterly clueless.
Heather Russell (25/06/2025, 20:36):
This pharmacy is absolutely dreadful.
Emily Hill (25/06/2025, 16:36):
I just can't express my gratitude enough to Moredun chemist! I was in a rush to get a prescription for my elderly mother who had an infection, and the pharmacist kindly prepared it for me just 1 minute before closing time. Other nearby chemists wouldn't even open their doors, let alone help me out. Thank you so much, keep up the great work! 👍😀
Deborah Alexander (25/06/2025, 09:28):
Tidy, charming, cozy, and inviting.
Cynthia Sanders (24/06/2025, 03:31):
This pharmacy used to be top-notch, with most of the staff being really helpful and friendly, even during the pandemic. However, in the past few months, it seems to have taken a turn for the worse. The queues are now stretching out the door, and people are waiting over 20 minutes for their prescriptions. It's puzzling because there appears to be plenty of staff milling about, yet no one is getting served. What's the deal with that?
Kathleen Watson (24/06/2025, 02:11):
After a couple of years of sluggish service and prescriptions, I must say I've been rather pleasantly surprised by how excellent they are now. Quick and personable service really makes a difference.
John Gonzalez (22/06/2025, 07:18):
Someone bloody hell needs to either get more staff or better management, innit? I've been using this chemist for donkey's years, but in the last year or so, I've had to wait over a week for me medicine. They keep saying they'll text when it's ready, but I've never actually received a text, mate. The queues are always massive and move with the quickness of a snail. If there was another chemist nearby, I'd be out of here quicker than you can say Bob's your uncle!
Amelia Sanders (14/06/2025, 16:57):
The queues are simply dreadful and the service moves at a snail's pace.
Lisa James (13/06/2025, 01:15):
Excellent service, thanks a lot.
Amber Young (11/06/2025, 20:20):
This chemist is a top-notch spot for all your pharmaceutical needs. The staff is super friendly and always ready to help out. I highly recommend it!
Noah Cruz (11/06/2025, 16:14):
Just popped into Moredun Chemists for the first time to kick my smoking habit. Had a top-notch and private chat with pharmacist Shedrach. Swift service getting my meds. Definitely would advise this chemists to folks in the area.
David Hill (11/06/2025, 12:34):
I was on a wee break and had forgotten my medication. The pharmacy truly saved my life. Shedrach Agwu, bless his soul, was a delightful gentleman who showed genuine care, attentiveness, and even phoned my doctor to sort things out before providing me with the necessary medication. I shall forever be grateful to him.
Evelyn Ward (10/06/2025, 02:10):
Having experienced this pharmacy's slow service in the past, I was genuinely shocked by the efficiency when I recently visited to pick up my husband's prescriptions just five minutes before closing time. Shadrak, the pharmacist, swiftly prepared six items for me and was incredibly helpful.
Kimberly Campbell (10/06/2025, 02:00):
The staff at this Pharmacy are absolutely fantastic - so helpful and friendly. I received 5-star service during my visit. Shedrack, the pharmacist, was an absolute delight to chat with. His knowledge is truly impressive. I'm grateful for all the assistance provided.
Jordan Carter (09/06/2025, 02:20):
The staff at this pharmacy is always working their tails off, but they are incredibly helpful.
Aaron Foster (08/06/2025, 19:58):
Great at what it does.. Prescriptions are quickly prepared most of the time.
Christine Kim (07/06/2025, 20:28):
This place is an absolute joke.
The staff constantly lie.
They have no idea what they're doing.
Prescriptions are never ready on time.
There's even a security guard at the entrance.
There are notices on the windows warning not to be rude or aggressive to the staff.
It's basically admitting they can't handle their job.
End of rant.

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