Dears Pharmacy & Travel Clinic - Edinburgh

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Dears Pharmacy & Travel Clinic - Edinburgh

Dears Pharmacy & Travel Clinic - Edinburgh

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Discover Dears Pharmacy & Travel Clinic: Your Health Partner in Edinburgh

Dears Pharmacy & Travel Clinic located in Edinburgh offers a range of essential services and amenities, meeting the needs of its diverse clientele. From NFC mobile payments to a wheelchair-accessible entrance, this pharmacy aims to provide convenience and accessibility for everyone.

Service Options and Accessibility

Dears Pharmacy provides several service options tailored to your health needs. You can access in-store pick-up for your prescriptions and treatments or benefit from their delivery service for added convenience. The pharmacy is equipped with Wi-Fi, allowing customers to browse options online while they wait. This connectivity also supports seamless transactions, as Dears accepts various payments, including credit cards and debit cards. Despite the variety of services available, customers have reported experiences highlighting both the pharmacy's strengths and areas needing improvement. Some patrons expressed frustration over long wait times for repeat prescriptions, indicating a need for better planning and management of stock levels.

Customer Experiences: A Blend of Positive and Negative Feedback

Many visitors have shared their experiences at Dears Pharmacy, noting the friendly and supportive staff. One customer remarked, "The staff here are incredibly friendly, supportive, and always go above and beyond to help." However, others highlighted significant issues, particularly with communication and efficiency. Another patron lamented, "If a customer is ready to pay over £200, don’t send them away to figure it out themselves." While the staff at Dears Pharmacy are generally praised for their service, some reviews pointed to challenges faced during busy periods, resulting in longer wait times and occasional miscommunication regarding prescription availability.

Amenity Highlights

Dears Pharmacy boasts essential amenities that contribute to a positive customer experience, including: - Wheelchair-accessible entrance: Ensuring that everyone can access healthcare services without difficulty. - NFC mobile payments: Allowing quick and secure transactions for all customers. - Reliable delivery service: Perfect for those who cannot visit the pharmacy in person. - In-store Wi-Fi: Making it easier for customers to navigate their health options.

The Importance of Customer Feedback

Feedback is invaluable in the healthcare sector, and Dears Pharmacy is no exception. Many users appreciate the effort made by the staff, while some express dissatisfaction with the organization and management of prescriptions. The feedback underscores the importance of continuous improvement in service delivery to ensure customer satisfaction. In conclusion, Dears Pharmacy & Travel Clinic serves as a vital resource in Edinburgh, offering a mix of essential services and amenities amidst the challenges of customer expectations. By recognizing both positive and negative experiences, the pharmacy can strive for enhanced service and reliability, ensuring every visit is a beneficial one.

The address of our establishment is

The contact line of this Pharmacy is +441316596095

And if you want to send a WhatsApp, you can do so at +441316596095

map of Dears Pharmacy & Travel Clinic Pharmacy, Travel clinic in Edinburgh

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Comments:

Showing from 21 to 33 of 33 comment(s) received.

Jordan Reyes (14/05/2025, 03:55):
Amazing pharmacy, amazing team! So helpful and caring, top-notch service!
Janice Martin (11/05/2025, 03:21):
This pharmacy was absolutely dreadful, I must say. They were unable to assist me on multiple occasions. I strongly advise against visiting this establishment; it is much more worthwhile to travel a bit further to another pharmacy. They seem to never have anything in stock, and when you kindly inquire about taking your prescription elsewhere to find the needed medication, they flatly refuse. Quite disappointing, I must say.
Andrew Cook (10/05/2025, 15:54):
I 'ad to 'ave a Covid test for me flight back 'ome. I couldn't get an appointment the same day but managed to book one for the next workin' day. I opted for the Covid Antigen Test. The staff were all very friendly. The test only took about 20 minutes in total. It was accepted at the airport in Edinburgh and by the German Federal Police at the airport in Frankfurt. I received a printout and an email with the results on the same day. Top-notch service!
Carolyn Cox (06/05/2025, 03:59):
Upon my arrival for my second-day test, I found the pharmacy to be quite crowded, so I inquired if it would be better to return at a later time. I was advised to wait, and thus I stood there with my infant for nearly an hour, amidst several individuals not wearing masks and coughing. Despite the challenging circumstances, the staff members were gracious and seemed to be putting in a great deal of effort.
Gerald Watson (02/05/2025, 09:55):
Even though the pharmacy is always bustling, the team is consistently friendly, knowledgeable, and ready to assist. The service is top-notch and the pharmacist once went the extra mile by contacting the on-call doctor on my behalf to guarantee I received the necessary assistance!
Allison Rivera (01/05/2025, 17:18):
I had a rather unpleasant experience with their customer service. Their attitude was quite rude and bothersome, and it's not the first time I've encountered this. I don't plan on returning.
Albert Simmons (01/05/2025, 05:02):
I must say, the service here leaves much to be desired. It seems like they often miss prescription dates. While there is one pharmacist who is quite friendly and helpful, the others come across as rather rude and incompetent. I would suggest steering clear of this place if you can.
Ashley Nguyen (27/04/2025, 23:28):
We had to head back to Italy and we got the rapid antigen test done there, which was quite handy for our departure with no prior booking needed - just walk-in service. The staff were really lovely and helpful... Much appreciated!
Nancy Brown (25/04/2025, 05:12):
I live near Easter Road, and Dears Pharmacy is my go-to. Every time I visit Dears, I receive consistently professional and friendly service. The staff is incredibly kind and helpful, always willing to answer any customer questions. I only have positive things to say about Dears and hope it remains open for years to come. The service is top-notch, always accompanied by a smile. The store is well-stocked with everything one might need, and it's easy to find what you're looking for. Hip, hip, hooray for Dears!
Joseph King (22/04/2025, 14:26):
Excellent pharmacy located on Easter Road. The staff are very friendly and provide quick service. You can also schedule an appointment for a COVID test.
Jose Flores (19/04/2025, 04:28):
A properly organized pharmacy. The shelves are neat and clean, with clear labels on everything. The staff is friendly and helpful. The only issue is parking - it can be tricky to find a spot on the busy street. That's why I'd rate it 4 out of 5 stars.
William Carter (19/04/2025, 02:28):
As an SEO specialist in the Pharmacy industry, I have had the opportunity to visit various pharmacies in Edinburgh. However, it was my recent visit to Dears Pharmacy that truly stood out to me. The staff greeted me with a warm smile and provided quick, friendly, and professional service. This positive experience has made a significant impact on my day-to-day work. Thank you, Dears Pharmacy, for your exceptional service!
Evelyn White (15/04/2025, 14:15):
The staff at the pharmacy are a diligent and welcoming lot, and wait times are reasonable considering how bustling the shop can get. I've had no troubles with their service so far, cheers!

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