Stoneyburn Pharmacy - Alphega Pharmacy - Bathgate

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Stoneyburn Pharmacy - Alphega Pharmacy - Bathgate

Stoneyburn Pharmacy - Alphega Pharmacy - Bathgate

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Welcome to Stoneyburn Pharmacy - Alphega Pharmacy in Bathgate

Stoneyburn Pharmacy, part of the Alphega Pharmacy network, stands out for its diverse service options tailored to meet the needs of the local community in Bathgate. Whether you're looking for an in-store pick-up or prefer the convenience of delivery, this pharmacy aims to provide a comprehensive experience for all customers.

Accessibility and Convenience

Access to healthcare should be easy for everyone. This pharmacy features a wheelchair-accessible entrance, ensuring that all customers can comfortably visit. Additionally, Stoneyburn Pharmacy supports NFC mobile payments and accepts both credit and debit cards for ease of transactions. However, it’s essential for staff to maintain professionalism and offer a welcoming atmosphere for all patrons.

Customer Experience: The Good and the Bad

Customer feedback about Stoneyburn Pharmacy indicates a mixed experience. While many have praised the pharmacy for its fantastic service and friendly staff, other reviews highlight some concerning patterns of behavior: - Some customers felt treated unfairly when trying to obtain medications, feeling as if they were being accused of misconduct. Reports of needing to provide full addresses and proof of residence before receiving simple over-the-counter pain medication have sparked frustration. - A specific instance mentioned a customer needing saline drops but encountering unfriendly service and unhelpful staff, leaving them feeling bewildered and unwelcome. These experiences underline the importance of continuous training for pharmacy staff, ensuring they offer support and compassion to every individual, regardless of their background.

Conclusion

Stoneyburn Pharmacy - Alphega Pharmacy has the potential to be a valued resource within the Bathgate community. With accessible service options and a commitment to customer satisfaction, improvements in staff training and attitude could enhance the overall experience for everyone who walks through the door. It's crucial for local businesses to foster an inviting environment, as this not only benefits the customers but strengthens community ties.

We are positioned at

The phone number of said Pharmacy is +441501762274

And if you want to send a WhatsApp, you can do so at +441501762274

map of Stoneyburn Pharmacy - Alphega Pharmacy Pharmacy in Bathgate

We are open during the following hours:

Day Hours
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday (Today) ✸

The website is

In case you want to alter any detail that you consider is not accurate regarding this portal, we kindly request send a message so that we will correct it quickly. In advance we appreciate it.

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stoneyburn, alphega, bathgate, convenience, customers, options, accessible, provide, pharmacy, customer, community, experience
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Comments:

Showing from 1 to 11 of 11 comment(s) received.

Stephen Wright (10/06/2025, 09:36):
This pharmacy is dreadful. I was visiting a friend and needed to have my prescription transferred from my doctor's office in Glasgow. It should have been a simple process, but this pharmacy insisted that I call my doctor to arrange the transfer. When I contacted my doctor, they were shocked as the pharmacy should have been the one reaching out to them, not me. When I mentioned this to the pharmacy, they just seemed annoyed, as if I were inconveniencing them.
Roy Fisher (06/06/2025, 00:10):
Extremely accommodating personnel
John Reed (05/06/2025, 10:30):
Such a lovely and accommodating experience.
Jose Morgan (25/05/2025, 17:30):
Warm and welcoming atmosphere with excellent customer service :)
Russell Jones (22/05/2025, 01:37):
This establishment is an absolute joke. The staff is rude and unpleasant.
Madison Torres (19/05/2025, 17:05):
My partner popped into the pharmacy to inquire about saline solution, which is as basic and common as they come! However, she was met with skeptical glances, unfriendly customer service, and passive-aggressive behavior. The staff seemed completely clueless and acted as though it was a crime to ask for saline in their establishment, treating it like some sort of sacred elixir. It's absolutely essential for the staff at a pharmacy to have at least some knowledge in biology or medicine to do their jobs properly! The lack of customer service and expertise was shocking.

Some other friends of mine were required to provide their full address and proof of residency when seeking painkillers, as if they were criminals or fraudsters. Is it perhaps because they are a Polish couple, just like us? Yes, we do live here! Yes, some of us have been here over 15 years! Yes, we pay taxes and work hard!

It's time for these local businesses to move past any biases and at least attempt to be courteous and professional. I'm fed up with these small establishments with rude, passively aggressive, and sometimes racist staff or owners! They come across as uneducated while being condescending at the same time. It's truly disgraceful and quite disheartening.
James Allen (17/05/2025, 15:53):
Outstanding service. The ladies are always so delightful to interact with and are always willing to go the extra mile for you.
Jennifer Cruz (10/05/2025, 16:04):
I was asked for my name and address before being able to purchase over-the-counter pain medication. It made me feel like I was doing something wrong. What a dreadful experience at that establishment.
Bobby Graham (04/05/2025, 17:38):
The blonde driver was incredibly impolite on the roads. She was swerving in and out of lanes without using her turn signals, cutting off other drivers, and tailgating. It was a dangerous situation that could have easily caused an accident. It's important for all drivers to follow traffic laws and be respectful of others on the road for everyone's safety.
Patrick Rodriguez (20/04/2025, 16:25):
Absolutely brilliant service, the staff are incredibly friendly.
Megan Hamilton (19/04/2025, 00:24):
Fantastic pharmacy where everyone goes the extra mile to assist. Top-notch advice and support provided whenever needed.
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