Whitburn Health Centre - Bathgate

Shops and services in the UK

Whitburn Health Centre - Bathgate

Whitburn Health Centre - Bathgate

Published on: - Hits: 1,464 - Share
Printable version
Comments: 32 - do click here to view or make a comment
Votes: 118 - Score: 2.0

Doctor Whitburn Health Centre: An Overview

The Doctor Whitburn Health Centre located in Bathgate serves a growing population but faces numerous challenges. Many patients report difficulties in scheduling appointments, highlighting the need for *appointments recommended* system improvements.

Accessibility and Amenities

One crucial aspect of any health center is its accessibility. The Doctor Whitburn Health Centre features a wheelchair-accessible entrance, ensuring that all patients can enter without barriers. Additionally, there is a wheelchair-accessible car park available for those who require it. Patients have expressed appreciation for the wheelchair-accessible toilet, making it convenient for individuals with mobility issues. Despite these amenities, some feedback indicates that the overall facility might be too small to adequately accommodate the increasing patient numbers. As many new housing estates spring up in the area, the demand for health services has surged, stressing existing resources.

Communication and Appointment Challenges

Many patients have voiced frustrations regarding the appointment booking system. Reports indicate that it can take weeks to secure an appointment, which is concerning when urgent medical attention is required. One common suggestion is to improve communication at the reception, where staff often seem overwhelmed, leading to misunderstandings and a lack of follow-up on important matters. For instance, one patient reported arriving on time only to learn they needed to sign in again after 25 minutes of waiting. Such communication failures can exacerbate stress levels for patients who already feel vulnerable during medical visits.

Patient Experiences

Unfortunately, reviews of the service at Doctor Whitburn Health Centre are mixed. While some patients have received excellent care from dedicated doctors, others have noted that certain practitioners may lack empathy, impacting their overall experience. The sentiment among numerous patients is that more focus needs to be placed on treating each person with dignity and respect. Moreover, long wait times—cited in multiple reviews—add to the feeling of frustration. Several patients highlighted experiences where they waited over an hour without being seen, which leads to increased anxiety and dissatisfaction with the healthcare provided.

Recommendations for Improvement

Given the feedback from the community, several recommendations could enhance the overall patient experience at Doctor Whitburn Health Centre: 1. Increase Staff Levels: With the rising population, more healthcare professionals should be hired to meet patient demands effectively. 2. Streamline Communication: Training reception staff on customer service and effective communication could significantly improve patient interactions and overall satisfaction. 3. Appointment Scheduling Improvements: Exploring options for an online appointment system or a more efficient telephone booking process could reduce wait times and frustrations associated with scheduling. 4. Facility Upgrades: Considering the physical space limitations, exploring expansion opportunities or additional facilities nearby may be necessary to accommodate the growing population effectively. In conclusion, while the Doctor Whitburn Health Centre has essential accessibility features and a dedicated staff, there are clear areas that require attention and improvement to ensure that patients receive the care they need in a timely and respectful manner.

The location of our premises is

The phone number of the respective Doctor is +441501740297

And if you want to send a WhatsApp, you can do so at +441501740297

map of Whitburn Health Centre Doctor in Bathgate

We look forward to seeing you at:

Day Hours
Monday
Tuesday
Wednesday
Thursday
Friday (Today) ✸
Saturday
Sunday

The website is

In case you want to alter any data that you believe is not precise related to this web, we kindly request send us a message so that we will correct it quickly. In advance thank you very much.
Tags:
wheelchair, overall, patient, appointment, scheduling, patients, communication, bathgate, whitburn, accessible, accessibility, population
Videos:
Whitburn Health Centre - Bathgate
Related content:
Refer this content:
Comments:

Showing from 21 to 32 of 32 comment(s) received.

Bryan Moore (25/06/2025, 17:15):
Definitely the most dreadful doctors I've ever had dealings with! Attempting to schedule an appointment for my little one, each time I find myself waiting all day for a call from them, only to receive it around 4pm after I initially phoned at 10am. And if, by chance, I happen to miss their call, upon returning it, they inform me that the doctor has already left as their shift ended at 4pm. It baffles me why they would call me as they're finishing up their shift? I comprehend that there's a pandemic and their system may be functioning slower due to reduced staff, but this was an issue even pre-pandemic, so there are no valid excuses. I truly regret not sticking with Bathgate doctors, they were far superior.
Judy Morales (23/06/2025, 19:59):
This medical facility is in dire need of an upgrade, more staff, and an improved phone system. It feels like a miracle when someone actually answers the phone after waiting on hold for up to 30 minutes, and sometimes the call just gets disconnected or you hear a "User busy" message. It's quite baffling because once you're inside, the place seems deserted with hardly any activity on the phone lines. Perhaps there is a problem with the phone system?

I have to give credit to the nursing staff as they have always been excellent, but I believe implementing some sort of waiting time management system would be beneficial since appointments are never on schedule.

Many of the doctors here seem disinterested and eager to rush you out the door without truly listening to your concerns. I would only recommend two of them, both named Dr. Brown.

The midwives seem to rotate frequently, so don't expect to see the same one throughout your pregnancy.

The nursery nurse at this facility is honestly the shining star! She is incredibly helpful, puts in her best effort, and actually remembers who you are.
Janice King (23/06/2025, 10:39):
I must say, the experience of trying to access medical help at this place is simply dreadful. While there are a few skilled members on the GP team, most of the time you are met with disdain for simply seeking assistance. If you ring up early in the morning to book an appointment as instructed, they never seem to have any available slots and instead advise you to try again in the afternoon when new appointments are released. However, calling back at the specified time often results in being repeatedly disconnected by their automated phone system. And when you finally manage to get through, you're informed that all appointments have been taken and you must call back the next day. It's a never-ending cycle, trying to access medical care feels like experiencing the same day over and over. I have endured such a woeful experience at this GP practice for years, and it's only getting worse. Whitburn GP is the reason why when I eventually have the chance to move away from this place, my first step will be to check the reviews of the new town's GPs to ensure I don't end up in a similar situation; although, anything would be an improvement on this particular GP.

Message to the person in charge of this establishment - It's high time for a complete overhaul of the entire GP service because with the increasing population of Whitburn, these issues are only going to worsen.
Tyler Robinson (21/06/2025, 06:53):
My experience at this GP surgery has been quite disappointing. It seems like simple tasks such as making an appointment or picking up a prescription turn into lengthy processes each time. There is a lack of awareness when it comes to mental health, and the practices seem outdated.

Despite the numerous complaints, it appears that there is little to no improvement in the service provided. The receptionist mentioned that the lack of change could be due to the higher-ups, which is unfortunate. The practice manager should take more responsibility in addressing these issues to enhance the overall experience for patients.

I must emphasize how outmoded, ineffective, and time-consuming this surgery can be. The pharmacy service also lacks efficiency, leading to unnecessary waiting times even after submitting prescriptions early.

It is evident that these standards are not acceptable, and changes need to be made to improve the quality of care. On a brighter note, it seems that Dr. Kerr is no longer part of the practice, which is a relief. It is concerning that his conduct was not addressed earlier.
Layla Thomas (15/06/2025, 04:59):
This health center I just had to deal with is the worst ever, mate. Absolutely no improvement at all, it's quite shameful how they treat people with such contempt.
Jeffrey Cruz (15/06/2025, 01:10):
I must say, it's quite frustrating when the phones go unanswered.
Richard Morales (14/06/2025, 21:22):
After waiting for close to 3 hours to speak with a doctor, his attitude was quite appalling. I actually ended up hanging up on him. I feel worse now than I did before I called. What am I even paying national insurance for? I am at a loss as to how Whitburn Surgery is able to continue providing such subpar service.
Jeremy Lopez (12/06/2025, 12:36):
I can only secure appointments once a week, it's absolutely absurd.
Teresa Alexander (12/06/2025, 11:11):
There ain't much use in keepin' a positive outlook. Just last week, I dropped off me missus to pick up 'er medication and the bloomin' carpark was a right ice rink. It was a shame to see them elderly folks strugglin' to walk on such a treacherous surface. I 'eaded back 'ome and tried to give the manager a ring. But as usual, the line was busy - in other words, the switchboard was set to "busy". I took the time to pen a proper, diplomatic complaint letter to the manager and 'aven't 'eard a peep in response yet. My mobile number, email, and address were all clearly marked at the top. Both me wife and meself 'ave trouble walkin', and at a time when we're s'posed to be "protectin' the NHS", they sure ain't protectin' us by neglectin' safety in their car park. Ignorin' me letter is just plain unprofessional, it is.
Bryan Bennett (11/06/2025, 23:09):
I phoned up with symptoms of a stroke and they told me to wait for a doctor to call me. I waited for half an hour and when I called back, they hung up on me. I'm freaking out and they treat me like that, absolute joke of a doctors.
Ashley Kim (10/06/2025, 20:21):
The staff at this establishment are truly exceptional, always going above and beyond to assist customers, even amidst challenging circumstances.
Larry Hughes (10/06/2025, 13:47):
This is my second General Practitioner that I am registered with. With my previous GP, I always used to secure a same-day appointment whenever I requested one. However, here at the Whitburn Health Centre, they consistently advise me to wait for a minimum of two to three weeks for an appointment. This is quite worrisome as there are occasions when it is imperative to secure an appointment as promptly as feasible.

More comments:

Add a comment
Security code
(If you do not understand the characters in the image reload the page)
Note: Your email will never be published on this site.
Help us keep this site free of insults or annoying comments.
Categories
Links
Information
  • Listings: 4.285
  • Images: 9.265
  • Videos: 0
  • Visits: 3.737.637
  • Votes: 381.545
  • Comments: 29.174
Pages