Rowlands Pharmacy at Howden Health Centre: Services and Accessibility
Rowlands Pharmacy, located within the Howden Health Centre in Livingston, has undergone significant changes recently, providing a new and improved experience for its customers.Welcoming Atmosphere and Friendly Staff
Customers have noted a totally different atmosphere since the pharmacy was taken over. The staff are described as friendly, helpful, and knowledgeable, making visits more pleasant. One customer appreciated the assistance in finding an alternative when their prescribed eye gel was unavailable, showcasing the team’s dedication to service.Accessibility Features
For those with mobility challenges, Rowlands Pharmacy offers a wheelchair-accessible entrance and a wheelchair-accessible car park. This commitment to accessibility ensures that all patients can easily access their services.On-Site Services and Service Options
Rowlands Pharmacy provides various on-site services tailored to meet the needs of the community. Despite some challenges with specific medications, customers have received guidance on prescription management and alternatives. The pharmacy is equipped to handle diverse service options, ensuring that patients can find what they need.Payment Methods
The pharmacy accepts credit cards, making it convenient for customers to complete their transactions. This flexibility allows clients to choose the payment option that best suits them, enhancing the overall experience.Challenges in Customer Service
While many customers have praised the staff, there have been complaints regarding service reliability. Several reviews highlighted issues like long wait times and difficulty reaching the pharmacy by phone. Some customers expressed frustration over prescriptions not being ready on time, leading to dissatisfaction with the overall service.Conclusion
Overall, Rowlands Pharmacy at Howden Health Centre has made strides in creating a welcoming and accessible environment for its patrons. While challenges remain concerning prescription readiness and customer service responsiveness, efforts to provide useful information and support showcase the pharmacy's commitment to improvement. As the pharmacy continues to evolve, it is crucial for management to address these concerns to further enhance customer satisfaction.
Our address is
The contact phone of the mentioned Pharmacy is +441506410161
And if you want to send a WhatsApp, you can do so at +441506410161
We open at the following schedule:
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