LloydsPharmacy - Kelso

LloydsPharmacy in Kelso: Understanding the Experience

LloydsPharmacy, located in the heart of Kelso, has generated a variety of experiences among its customers. Despite being a busy shop with a strong presence in the community, there are several factors that have contributed to mixed reviews.

Service Options and In-Store Shopping

Many users report feeling overwhelmed during their visits due to the high volume of customers. The service options available, including in-store pick-up, can often lead to a crowded atmosphere where quick visits may not be as straightforward as desired. Customers express frustration over waiting times, especially when there appears to be no organized system for handling prescriptions, leading to unnecessary stress and inconvenience.

Payments and Transaction Methods

In terms of payments, LloydsPharmacy accepts various payment methods, including debit cards, credit cards, and even NFC mobile payments. However, some visitors mentioned issues with the reliability of the service, which can detract from an overall positive experience. The pharmacy’s capability to handle transactions efficiently is crucial for customers looking for a smooth shopping experience.

Accessibility for All Customers

A significant number of comments highlight the need for better accommodation for all customers, including those who identify within the LGBTQ+ community. Reviews indicate that some individuals feel uncomfortable during their visits; however, it’s encouraging to note that there are efforts to create a transgender safe space within the pharmacy. Nonetheless, more training for staff could enhance the experience for people with diverse needs, including those who are autistic.

The Waiting Game: A Common Issue

Customers frequently mention the excessive wait times at LloydsPharmacy. Many have shared experiences of standing in long queues, often waiting for over an hour, only to find out that their prescriptions are either incomplete or out of stock. This has led to a perception of chaos within the pharmacy, and it’s a concern that potential customers should consider when planning their visits.

Customer Comments: A Mixed Bag

While some customers appreciate the helpful and hard-working staff, others express dissatisfaction with their experiences. Comments range from appreciating the kindness of individual pharmacists, like Theresa, to expressing disappointment with the organization and efficiency of the services offered. It is evident that while there are friendly staff members, the overall customer experience may vary greatly.

Conclusion: A Pharmacy in Need of Improvement

In summary, LloydsPharmacy in Kelso has a lot of potential but currently faces challenges in service delivery. With improvements in organization, staff training, and customer service, it could transform into a pharmacy that truly meets the needs of its diverse clientele. Whether you require delivery, in-store shopping, or specific service options, being aware of these aspects can help manage expectations and encourage a more positive experience in the future.

We are established at

36-40 Horsemarket, TD5 7HD Kelso, - United Kingdom (GB)

The contact phone of the respective Pharmacy is +441573224613

And if you want to send a WhatsApp, you can do so at +441573224613

Our public attention hours are:

The website is LloydsPharmacy

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