Callendar Pharmacy - Falkirk

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Callendar Pharmacy - Falkirk

Callendar Pharmacy - Falkirk

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Votes: 38 - Score: 3.8

Exploring Callendar Pharmacy: A Comprehensive Guide

Located in Falkirk, Callendar Pharmacy has become a focal point for local residents seeking reliable pharmacy services. With a range of offerings, including in-store shopping, delivery, and in-store pick-up options, the pharmacy aims to cater to various needs and preferences.

Accessibility Features

Callendar Pharmacy prides itself on its wheelchair-accessible entrance, ensuring that all customers can navigate the space comfortably. This accessibility is important, particularly in today’s world where inclusivity is paramount.

Service Options

The pharmacy offers a variety of service options, making it a convenient choice for many. From NFC mobile payments to accepting both credit cards and debit cards, customers can complete their transactions swiftly. Moreover, the staff is noted for being generally helpful, with many customers praising their approach to customer service—even amidst some criticisms.

Customer Experiences

While many have expressed satisfaction with the friendly and efficient service post-takeover, there are mixed reviews. Some customers have raised concerns over crowd management, especially during peak hours, leading to long waits. Instances of staff shortage have also been reported, impacting service delivery at times. One customer highlighted, “Fantastic customer service from all the staff, excellent reassuring advice from the pharmacist.” In contrast, others have described situations where they felt neglected, stating, “Staff were extremely rude telling me not to complain to them but to complain to Head Office instead.”

Inclusivity and Community Focus

Callendar Pharmacy is recognized as LGBTQ+ friendly and a transgender safe space, which demonstrates their commitment to fostering an inclusive environment for all customers. This focus on community inclusivity is crucial in today’s society, making the pharmacy a welcoming place for everyone.

Planning Your Visit

If you’re considering a quick visit to Callendar Pharmacy, planning ahead may enhance your experience. While many appreciate the efficiency of the service, be aware that there could be delays during busy periods. Scheduling your visit during off-peak hours may result in a more pleasant experience without the hassle of crowds.

Conclusion

Callendar Pharmacy has undoubtedly transformed under new ownership, striving to provide a better experience for its customers. With a focus on accessibility, inclusivity, and varied service options, it remains committed to serving the Falkirk community. However, feedback indicates room for improvement, particularly regarding staff responsiveness and managing busy periods effectively. Whether you're in need of a prescription, advice, or simply looking for a reliable pharmacy, Callendar Pharmacy continues to be a key player in the local healthcare landscape.

We are positioned at

The contact line of the respective Pharmacy is +441324623688

And if you want to send a WhatsApp, you can do so at +441324623688

map of Callendar Pharmacy Pharmacy in Falkirk

We open at the following schedule:

Day Hours
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday (Today) ✸
Sunday

The website is

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Callendar Pharmacy - Falkirk
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Comments:

Showing from 1 to 20 of 20 comment(s) received.

Benjamin Kim (03/07/2025, 01:18):
Always there with a smile, ready to assist and eager to lend an ear.
John Gutierrez (27/06/2025, 00:26):
The staff was incredibly helpful. The service was efficient and speedy. Many thanks.
Jonathan Wilson (26/06/2025, 15:40):
Oh dear, what a dreadful experience! This pharmacy seems to have quite a knack for misplacing prescriptions and dragging their feet on getting orders ready. It's rather frustrating having to make multiple trips just to collect medication that should have been prepared in a timely manner. Hopefully, they can improve their processes and provide better service in the future.
Randy Thomas (26/06/2025, 00:52):
The staff at this pharmacy are incredibly helpful, I must give a special shoutout to Tracey who really went the extra mile to help me out.
Abigail Morris (25/06/2025, 10:08):
The pharmacy has truly changed since the new owners and staff have taken over from Lloyds. It's now a much more welcoming and effective service, mate.
Jordan Sullivan (25/06/2025, 01:21):
Got a prescription that's never ready even after waiting for over a week, or they might be missing items or giving you the wrong ones. It used to be a decent little pharmacy, but now I only go there because my GP sends my prescription their way.
Jennifer Cox (24/06/2025, 23:15):
This pharmacy is an absolute nightmare, service is abysmal and the lack of organization is astounding.
Brandon Stewart (16/06/2025, 00:13):
I only rated this pharmacy 1 star because it seems there's no option for zero stars.

The folks at this pharmacy are quite rude and seem indifferent to customers waiting in line, choosing instead to chat amongst themselves in the back.

Won't be returning anytime soon.
Tyler Reyes (04/06/2025, 15:15):
I recently visited the Falkirk shop on Thornhill Road and have had a rather disappointing experience. Over the past few months in 2022, they have been displaying notices indicating a "staff shortage" and have been frequently closing the shop for various reasons such as lunch breaks, staff training, or to limit the number of people inside at once (post-COVID precautions).

Today, on 5/8/22, I arrived to find the usual queue outside the shop, only to discover that the door was locked. I waited for over 20 minutes, with 8 people ahead of me and 6 behind me, but there was no explanation given for the situation, leaving us all feeling frustrated and neglected. After waiting for 30 minutes without any resolution, I decided to abandon my visit and will try my luck again another day, although I am not very hopeful that the situation will improve. Overall, a very poor experience.
Jesse Morris (03/06/2025, 04:33):
Absolutely top-notch service, I must say. The level of professionalism displayed was truly commendable.
Billy Jackson (01/06/2025, 22:19):
The staff is friendly and the service is efficient. It's a big improvement from the previous owners.
Julia Ramirez (30/05/2025, 19:31):
I popped into the chemist today to pick up a prescription for my brother, and I have to say, the staff were terribly rude and unhelpful. It's quite upsetting to see elderly folks left standing out in the cold and rain. Not a good experience at all! 😡😡😡
Kimberly Hughes (29/05/2025, 10:08):
The staff at this Pharmacy are very helpful and accommodating!
Scott White (28/05/2025, 13:50):
The service was terrible, I was referred by a pharmacist as they didn't have what I needed, and she said I would be able to get the item for free on pharmacy first, only to be told I couldn't get it for free. They were surprised where I had just been with a pharmacist there. When I said I had no money that day to buy it, the person asked why I didn't have a bank card with me. Totally rude, will never go back there again. That is no way to treat anybody.
Samantha Peterson (28/05/2025, 02:21):
This pharmacy was top-notch at one time, but it has been steadily declining. It has now reached a low point, so much so that I would have given it a rating of 0 if that option existed.
Harold Thompson (27/05/2025, 20:11):
The staff was very helpful and informative. I appreciated their assistance with my inquiries.
Zachary Moore (26/05/2025, 06:31):
Absolutely delighted with the exceptional service received, much appreciated!
Matthew Russell (21/05/2025, 16:33):
Outstanding customer service from the entire team, top-notch guidance from the pharmacist, incredibly helpful. I highly recommend Callendar Pharmacy on Thornhill Road 🙂
Nancy Graham (20/05/2025, 05:26):
Always so helpful and friendly faces xxx

In a blog that discusses Pharmacy, this comment could be rephrased as:

"Always such helpful and friendly staff xxx"
Marilyn Murphy (17/05/2025, 10:36):
Went in today for my scheduled flu shot, just to be informed the Pharmacist was absent. Mentioned I got an email confirming my appointment yesterday and wondered why the Pharmacist wasn't available. My flu shot, which I had booked in advance, got canceled via email at short notice last week, so this was the second shot I had scheduled at this particular branch. The employees were quite impolite, instructing me not to voice my grievances to them but to direct them to Head Office. What a chaotic and unacceptable attitude towards customer service. I won't be returning to this pharmacy ever again.
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