Burnbrae Medical Practice - Shotts

Doctor Burnbrae Medical Practice: Accessibility and Patient Experience

The Doctor Burnbrae Medical Practice located in Shotts offers various amenities aimed at providing an accessible environment for all patients. Understanding the challenges faced during the current NHS crisis, this practice strives to deliver a reliable healthcare experience.

Accessibility Features

One of the standout features of the practice is its commitment to accessibility. The facility includes:

• A wheelchair-accessible entrance to ensure all patients can enter with ease.
• A wheelchair-accessible car park, making it convenient for those who drive to the practice.
• A wheelchair-accessible toilet that provides necessary facilities for patients needing assistance.

Appointment Planning

To enhance patient care, it is recommended to plan appointments in advance. Many patients have found that the online app for booking appointments and requesting repeat prescriptions is highly effective. This digital method reduces waiting times and simplifies the process. However, some reviews indicate challenges in accessing timely responses from staff.

Amenities and Services

The practice has implemented advanced systems, including a 24-hour prescription collection service via a 'hole in the wall' dispenser. This allows patients to avoid lengthy waits at pharmacies, a feature praised by users seeking convenience.

Patient Feedback

Experiences at the practice vary significantly among patients:

While many commend the dedication of the staff, describing them as friendly and supportive, others express frustration over the perceived difficulty in securing face-to-face consultations. One patient noted, “You NEVER get to see a doctor, it's all done via the internet and email.”

Despite these contrasting opinions, there are reports of positive interactions, exemplifying the dedication of certain staff members. Comments like, “I think this practice is excellent” reflect a segment of the patient population that appreciates the support provided during tough times.

Conclusion

In summary, Doctor Burnbrae Medical Practice stands as a crucial healthcare provider in Shotts, prioritizing accessibility and innovative solutions for patients. While challenges persist, particularly regarding patient communication and appointment availability, the practice aims to support those in need during these challenging times.